Kaleigh Beckering
PSL
Summary
Dedicated server with strong customer service skills, enhancing guest satisfaction through effective problem-solving and team collaboration.
Results-driven server with a strong work ethic and exceptional guest engagement skills. Proven track record in managing order processing and fostering team communication to enhance dining experiences and drive customer loyalty.
Overview
4
4
years of professional experience
Work History
Server/Counter Helper
Estellas Pizza
03.2024 - 05.2026
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed order processing efficiently, ensuring accurate and timely delivery of food and beverages.
- Collaborated with kitchen staff to streamline communication and improve order accuracy during peak hours.
- Trained new team members on menu items, service protocols, and operational procedures for improved efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Resolved customer complaints promptly, fostering positive relations and repeat business through effective problem-solving skills.
Hostess/Server Assistant
Ricks Diner
02.2022 - 03.2024
- Greeted and seated guests, optimizing flow and enhancing dining experience.
- Managed reservations efficiently, ensuring accurate table assignments and minimizing wait times.
- Coordinated with kitchen staff to communicate guest needs and special requests effectively.
- Trained new hostesses on company standards and customer service protocols, promoting a cohesive team environment.
- Monitored dining area for cleanliness and readiness, maintaining high standards of presentation.
- Assisted in managing waitlists during peak hours, improving seating efficiency and guest turnover rates.
Education
Associate of Science - Nursing
Indian River State College
Ft. Pierce, FL01-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
Timeline
Server/Counter Helper
Estellas Pizza
03.2024 - 05.2026
Hostess/Server Assistant
Ricks Diner
02.2022 - 03.2024
Associate of Science - Nursing
Indian River State College