Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaleigh Carson

Flat Rock,AL

Summary

Goal-oriented employee with exceptional customer service skills. Strong work ethic and conflict resolution techniques ensure member satisfaction and operational efficiency. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.

Overview

4
4
years of professional experience

Work History

Teller

Family Savings Credit Union
Valley Head, AL
06.2025 - Current
  • Utilized CRM software to manage member accounts and track interactions effectively.
  • Educated members on product offerings, policies, and procedures to facilitate informed decisions.
  • Conducted routine audits of member accounts to ensure accuracy and compliance with regulations.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Teller

Merit Bank
Ider, AL
06.2024 - 06.2025
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted customers with account inquiries, providing exceptional service to enhance satisfaction and retention.
  • Managed daily cash drawer operations, reconciling discrepancies to maintain financial integrity.
  • Trained new tellers on operational procedures and customer service standards to promote teamwork.

Shift Supervisor, Rx

CVS Pharmacy
Trenton, GA
12.2021 - 06.2024
  • Supervised daily operations, ensuring compliance with safety and regulatory standards.
  • Trained and mentored team members on pharmacy procedures and customer service excellence.
  • Managed inventory control, optimizing stock levels to meet customer demand efficiently.
  • Implemented workflow improvements to enhance productivity and reduce wait times for customers.
  • Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.

Education

Master of Science - Business Administration And Management

Jacksonville State University
Jacksonville, AL
12-2026

Bachelor of Science - Business Management

Jacksonville State University
Jacksonville, AL
08-2025

Associate of Science - Business

Northeast Alabama Community College
Rainsville, AL
12-2023

Bachelor of Science -

Covenant College
Lookout Mountain, GA
04-2022

High School Diploma -

Ider High School
Ider, AL
05-2021

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Goal-oriented focus
  • Conflict resolution techniques
  • Reliable and responsible

Timeline

Teller

Family Savings Credit Union
06.2025 - Current

Teller

Merit Bank
06.2024 - 06.2025

Shift Supervisor, Rx

CVS Pharmacy
12.2021 - 06.2024

Master of Science - Business Administration And Management

Jacksonville State University

Bachelor of Science - Business Management

Jacksonville State University

Associate of Science - Business

Northeast Alabama Community College

Bachelor of Science -

Covenant College

High School Diploma -

Ider High School