Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaleigh Carter

Atkins,AR

Summary

Compassionate Medication Aide with experience in administering prescribed medications to patients, monitoring vital signs, and maintaining medical records. Skilled at fostering nurturing environments and promoting overall patient well-being through quality care. Demonstrated ability to work efficiently under pressure while maintaining a high level of professionalism and compassion. Notable for contributing positively to team efforts and improving patient outcomes through attention to detail and adherence to safety protocols.

Overview

2
2
years of professional experience

Work History

Medication Aide, Certified

Atkins Nursing and Rehab
Atkins, AR
01.2023 - Current
  • Administered oral medications to patients in accordance with doctor's orders.
  • Monitored patient vital signs such as temperature, pulse rate and blood pressure.
  • Maintained accurate medication records for each patient.
  • Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician.
  • Adhered strictly to established policies, procedures and protocols related to medication administration.
  • Attended continuing education classes related to medication administration topics.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
  • Ordered drug supplies from pharmacy as needed for patient care needs.
  • Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Provided patients with assistance during activities of daily living such as feeding, bathing, dressing, and ambulating.

Phlebotomy, Certified

Atkins Nursing and Rehab
Atkins, AR
01.2023 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Educated patients on proper blood draw techniques.
  • Followed all safety protocols when handling hazardous materials.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Maintained patient comfort and safety throughout the phlebotomy process.

Call Center Agent/Dispatcher

Goodyear FleetHQ
Russellville, AR
06.2023 - 11.2023
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Processed orders accurately and timely.
  • Maintained up-to-date knowledge of company's products, services and promotions.
  • Managed customer accounts, including updating account information as needed.
  • Maintained detailed records of customer interactions using contact management software.
  • Monitored incoming calls to ensure they were routed correctly according to established protocols.
  • Adjusted communication style based on individual customer needs.
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized Microsoft Office tools for documentation of customer accounts and orders. Communicated via Microsoft software with team leads, as needed.

Education

Medication Aide Training / CNA Certification

Arkansas Career Training of The Ozarks
Ozark, AR
10-2018

High School Diploma -

Two Rivers High School
Ola, AR
05-2018

Some College (No Degree) - General Studies - Nursing Track

UACCM
Morrilton, AR

Skills

  • Attention to Detail
  • Team Coordination
  • Customer/ Patient Satisfaction
  • Empathy
  • Conflict resolution
  • Job Performance Reliability
  • Multi-Tasking
  • Time Management
  • Adaptability to Learning New Skills
  • Person-Centered Care
  • Communication Skills
  • Active Listening
  • Ability to Follow Policy and Procedure

Timeline

Call Center Agent/Dispatcher

Goodyear FleetHQ
06.2023 - 11.2023

Medication Aide, Certified

Atkins Nursing and Rehab
01.2023 - Current

Phlebotomy, Certified

Atkins Nursing and Rehab
01.2023 - Current

Medication Aide Training / CNA Certification

Arkansas Career Training of The Ozarks

High School Diploma -

Two Rivers High School

Some College (No Degree) - General Studies - Nursing Track

UACCM

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Kaleigh Carter