Kelly Roberts
Des Moines,Iowa
Summary
Proficient and caring nursing team member offering outstanding client-centered care. Adept at addressing client needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving clients of all backgrounds.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nurse Aide/Certified Medication Aide
ChildServe
12.2020 - Current
- Provided quality care to children and young adults in a long-term care facility
- Assisted with treatments including gastronomy tube care and tracheostomy care
- Administered medications safely and accurately
- Documented resident information accurately and timely to ensure complete records
- Improved patient comfort by providing compassionate and attentive care.
- Assisted nursing staff with daily tasks for increased efficiency in patient care.
- Facilitated patient transfers and repositioning, ensuring safety and comfort.
- Monitored vital signs and reported changes to nurses for timely intervention.
Lead Server
Harbinger
06.2019 - 11.2020
- Lead team members in serving customers efficiently and knowledgeably
- Supervised closing procedures
- Creative problem solving
- Used good communication skills and provided excellent customer service.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Server/Chef/Part-time Manager
The Wine Experience
06.2013 - 03.2019
- Assisted customers with food orders and wine selections
- Maintained a clean and safe work environment
- Followed all state health guidelines
- Assisted in inventory of food items and wine shipments.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Advanced Nurse Aide Course (75 hours) -
Des Moines Area Community College
Des Moines, IowaNurse Aide Course (75 hours) -
Des Moines Area Community College
Des Moines, IowaAssociate of Applied Science - Nursing
Des Moines Area Community College
Des Moines, Iowa05.2024
Associate of Arts - Business Administration
American InterContinental University Online
Schaumburg, IL11.2009
Skills
- Medical Terminology
- Patient Assessment
- Interpersonal Skills
- Multitasking Abilities
- Attention to Detail
- Time Management
- Basic Life Support
- Team Collaboration
- Medication Administration
- Direct Patient Care
Certification
- Certified Medication Aide, Fall 2021
- Certified Nursing Assistant (Iowa Direct Care Worker Registry), Fall 2020
- American Heart Association – Basic Life Support CPR, Summer 2022
- Dependent Adult and Child Abuse Mandatory Reporter, Summer 2022
- CMA - Certified Medication Aide
Timeline
Certified Nurse Aide/Certified Medication Aide
ChildServe
12.2020 - Current
Lead Server
Harbinger
06.2019 - 11.2020
Server/Chef/Part-time Manager
The Wine Experience
06.2013 - 03.2019
Advanced Nurse Aide Course (75 hours) -
Des Moines Area Community College
Nurse Aide Course (75 hours) -
Des Moines Area Community College
Associate of Applied Science - Nursing
Des Moines Area Community College
Associate of Arts - Business Administration
American InterContinental University Online
- Certified Medication Aide, Fall 2021
- Certified Nursing Assistant (Iowa Direct Care Worker Registry), Fall 2020
- American Heart Association – Basic Life Support CPR, Summer 2022
- Dependent Adult and Child Abuse Mandatory Reporter, Summer 2022
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