Kaleigh Coffey
Rogersville,TN
Summary
Experience delivering exceptional customer service and administrative excellence, including clerical support and public interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Registered Dental Assistant
Broadway Dental
Rogersville
08.2023 - Current
- Greet and check in patients and ensure they have updated patient information
- Answer the phone and schedule patients accordingly
- Call and confirm patient appointments for the following day
- Pull and file patient charts
- Collect co-pays and file procedures with the correct service code
- Update and input all insurance information, file and refile claims
- Balance daily credit cards, checks, and cash and handle bank deposits
- Occasionally assist the dentist in procedures when needed
Accounts Payable Specialist
Hawkins County Mayor's Office
Rogersville, TN
12.2021 - 08.2023
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized, confidential, and easily searchable.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Completed bi-weekly payroll for company employees.
Head Teller
Eastman Credit Union
Rogersville, TN
03.2018 - 12.2021
- Verified amount of cash in cash drawer against daily receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted members with setting up or closing accounts, completing loan applications and signing up for new services.
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan and other payments and posted to accounts.
- Maintained friendly and professional member interactions.
- Calculated fees due, interest and change for customer transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
General Studies
Walters State Community College
Morristown, TNTechnical Certificate - Dental Assisting
Walters State Community College
Greeneville, TN05.2018
High School Diploma -
Cherokee High School
Rogersville, TN12.2016
Skills
- Empathy and Compassionate Care
- Excellent Teamwork
- Leadership
- Time management
- Dependability
- Problem-solving
Certification
- Registered Dental Assistant
- CPR
Timeline
Front Desk Receptionist/Registered Dental Assistant
Broadway Dental
08.2023 - Current
Accounts Payable Specialist
Hawkins County Mayor's Office
12.2021 - 08.2023
Head Teller
Eastman Credit Union
03.2018 - 12.2021
General Studies
Walters State Community College
Technical Certificate - Dental Assisting
Walters State Community College
High School Diploma -
Cherokee High School