Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaleigh Coffey

Rogersville,TN

Summary

Experience delivering exceptional customer service and administrative excellence, including clerical support and public interaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist/Registered Dental Assistant

Broadway Dental
08.2023 - Current
  • Greet and check in patients and ensure they have updated patient information
  • Answer the phone and schedule patients accordingly
  • Call and confirm patient appointments for the following day
  • Pull and file patient charts
  • Collect co-pays and file procedures with the correct service code
  • Update and input all insurance information, file and refile claims
  • Balance daily credit cards, checks, and cash and handle bank deposits
  • Occasionally assist the dentist in procedures when needed

Accounts Payable Specialist

Hawkins County Mayor's Office
12.2021 - 08.2023
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized, confidential, and easily searchable.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately.
  • Completed bi-weekly payroll for company employees.

Head Teller

Eastman Credit Union
03.2018 - 12.2021
  • Verified amount of cash in cash drawer against daily receipts, quickly identifying errors.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted members with setting up or closing accounts, completing loan applications and signing up for new services.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Received car loan, home loan and other payments and posted to accounts.
  • Maintained friendly and professional member interactions.
  • Calculated fees due, interest and change for customer transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

General Studies

Walters State Community College
Morristown, TN

Technical Certificate - Dental Assisting

Walters State Community College
Greeneville, TN
05.2018

High School Diploma -

Cherokee High School
Rogersville, TN
12.2016

Skills

  • Empathy and Compassionate Care
  • Excellent Teamwork
  • Leadership
  • Time management
  • Dependability
  • Problem-solving

Certification

  • Registered Dental Assistant
  • CPR

Timeline

Front Desk Receptionist/Registered Dental Assistant

Broadway Dental
08.2023 - Current

Accounts Payable Specialist

Hawkins County Mayor's Office
12.2021 - 08.2023

Head Teller

Eastman Credit Union
03.2018 - 12.2021

General Studies

Walters State Community College

Technical Certificate - Dental Assisting

Walters State Community College

High School Diploma -

Cherokee High School

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Kaleigh Coffey