Hi, I’m
Regan Navarro
El Paso
Summary
Dynamic and detail-oriented professional with extensive experience at Oasis Dental, excelling in customer service and patient coordination. Proven ability to enhance patient satisfaction through effective communication and meticulous record management. Skilled in scheduling and office organization, ensuring seamless operations while fostering a welcoming environment for patients and staff alike.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
11
years of professional experience
Work History
Oasis Dental
Front Desk Receptionist/Registered Dental Assistant
10.2024 - 04.2025
Job overview
- Managed patient check-ins and appointment scheduling efficiently.
- Maintained organized front desk area to ensure smooth daily operations.
- Assisted patients with inquiries and provided information about services offered.
- Handled incoming calls, directing them to appropriate staff members promptly.
- Processed patient forms and verified insurance information accurately.
- Enhanced customer service experience through friendly and professional communication skills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs.
- Prepared treatment rooms by sterilizing instruments and organizing materials efficiently.
- Assisted with patient care, ensuring comfort and safety during dental procedures.
Benevis Dental
Patient Care Coordinator
05.2014 - 10.2024
Job overview
- Coordinated patient scheduling and follow-up appointments to enhance care continuity.
- Facilitated communication between patients and dental teams to address concerns effectively.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Developed and implemented patient education programs to improve understanding of treatments.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Maintained accurate patient records and updated charts in electronic health systems.
- Conducted inventory management for dental supplies, minimizing waste and ensuring availability.
Paradise Learning Center
Daycare Teacher
12.2021 - 03.2022
Job overview
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a nurturing environment that promoted social, emotional, and cognitive development in young children.
- Collaborated with parents to provide updates on child progress and address any concerns effectively.
- Trained and mentored new staff on classroom management techniques and educational best practices.
Education
El Paso Community CollegeEl Paso, TX
No Degree from Social Work
C.E Ellison High School Killeen, TX
High School Diploma
06-2012
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Front office management
Languages
English
Timeline
Front Desk Receptionist/Registered Dental Assistant
Oasis Dental
10.2024 - 04.2025
Daycare Teacher
Paradise Learning Center
12.2021 - 03.2022
Patient Care Coordinator
Benevis Dental
05.2014 - 10.2024
El Paso Community College
No Degree from Social Work
C.E Ellison High School
High School Diploma