Diligent team member bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Hospital Transporter
St. Luke's Boise Medical Center
01.2020 - Current
Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Warmly greeted patients and visitors and made each feel welcome.
Maintained confidentiality of patient data and condition to safeguard health information.
Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Followed sanitary and safety regulations to properly collect and dispose of medical waste.
Collected laboratory specimens, dropped off at laboratories and picked up test results.
Lifeguard Instructor
Buckner Aquatics
07.2015 - 09.2019
Mentored staff to ensure smooth adoption of new customer service program
Monitored maintenance of Fitness Pool and Water Park areas and immediately contacted management and Civil Engineering department for issues requiring prompt attention
Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness
Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs
Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
Share tips with patrons on swimming techniques and strength training
Observed recreational users to detect safety concerns and prevent ongoing violations
Attentively watch over swimmers being quick to identify those in distress
Completed basic maintenance and repairs to keep pools functioning properly
Entered water immediately to pull struggling swimmers to safety
Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude
Checked water readings every two hours to keep chemicals at safe levels and avoid potential illnesses among patrons
Cooperated fully with management to identify areas of concern and ascertain reliable methods for remediation
Daycare Assistant
Child Development Center
10.2012 - 05.2015
Used patience, skill and various behavior modification techniques to maintain order and safety
Applied positive behavior management techniques to enhance social interactions and emotional development
Promoted learning and social development through structured and unstructured playtime
Monitored entrances and exits to maintain safety and organized environments
Created and implemented diverse educational strategies to boost development
Led activities for over six children ages six weeks to four years old
Planned and implemented crafts and other activities to spark interest and enhance development
Maintained effective schedule balance between rest periods, active play and instruction
Kept children between ages of six weeks and four years old safe and secure with vigilant oversight
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
Maintained clean, neat and hazard-free areas to protect kids, personnel and families
Kept notes of behavior issues, food served and medications administered to children
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
Restocked supplies and personal hygiene products for use by students
Met with parents about daily activities, positive developments and issues
Daycare Assistant
Child Development Centers
07.2011 - 09.2012
Used patience, skill and various behavior modification techniques to maintain order and safety
Planned and implemented crafts and other activities to spark interest and enhance development
Promoted learning and social development through structured and unstructured playtime
Applied positive behavior management techniques to enhance social interactions and emotional development
Monitored entrances and exits to maintain safety and organized environments
Maintained clean, neat and hazard-free areas to protect kids, personnel and families
Taught children to organize toys, wash hands and clean up leading by example
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
Kept notes of behavior issues, food served and medications administered to children
Met with parents about daily activities, positive developments and issues
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
Provided lunchtime assistance to monitor children, assist with eating and serve food
Retail Sales Associate
Sports Authority
11.2008 - 06.2011
Assisted customers with prompt and polite support in-person and via telephone
Answered customer questions regarding merchandise and pricing
Energized and motivated in performing sales floor activities including merchandising and selling
Prioritized helping customers over completing other routine tasks in store
Ensured efficient and timely replenishment of sales floor merchandise
Offered advice and assistance to customers, paying attention to special needs or wants
Assisted customers with locating and choosing merchandise in any store department
Organized store merchandise racks and displays to promote and maintain visually appealing environments
Created inviting environment for customers by maintaining store organization and cleanliness
Approached browsing customers to initiate conversations to determine buying preferences
Maintained organized checkout area and swept floors and emptied trash cans
Actively engaged customers to provide general assistance and information on store merchandise
Inspected merchandise for quality and arranged proper display location on floor
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
Answered questions about store policies and concerns to support positive customer experiences
Greeted customers, helped locate merchandise and suggested suitable options
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Education
High School Diploma - undefined
Eagle River High School
Eagle River, AK
08.2006 - 05.2009
Skills
Public safety
undefined
Timeline
Hospital Transporter
St. Luke's Boise Medical Center
01.2020 - Current
Lifeguard Instructor
Buckner Aquatics
07.2015 - 09.2019
Daycare Assistant
Child Development Center
10.2012 - 05.2015
Daycare Assistant
Child Development Centers
07.2011 - 09.2012
Retail Sales Associate
Sports Authority
11.2008 - 06.2011
High School Diploma - undefined
Eagle River High School
08.2006 - 05.2009
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