Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaleigh Dahl

Customer Service
Boise,ID

Summary

Diligent team member bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Hospital Transporter

St. Luke's Boise Medical Center
01.2020 - Current
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Followed sanitary and safety regulations to properly collect and dispose of medical waste.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.

Lifeguard Instructor

Buckner Aquatics
07.2015 - 09.2019
  • Mentored staff to ensure smooth adoption of new customer service program
  • Monitored maintenance of Fitness Pool and Water Park areas and immediately contacted management and Civil Engineering department for issues requiring prompt attention
  • Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs
  • Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Share tips with patrons on swimming techniques and strength training
  • Observed recreational users to detect safety concerns and prevent ongoing violations
  • Attentively watch over swimmers being quick to identify those in distress
  • Completed basic maintenance and repairs to keep pools functioning properly
  • Entered water immediately to pull struggling swimmers to safety
  • Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude
  • Checked water readings every two hours to keep chemicals at safe levels and avoid potential illnesses among patrons
  • Cooperated fully with management to identify areas of concern and ascertain reliable methods for remediation

Daycare Assistant

Child Development Center
10.2012 - 05.2015
  • Used patience, skill and various behavior modification techniques to maintain order and safety
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Promoted learning and social development through structured and unstructured playtime
  • Monitored entrances and exits to maintain safety and organized environments
  • Created and implemented diverse educational strategies to boost development
  • Led activities for over six children ages six weeks to four years old
  • Planned and implemented crafts and other activities to spark interest and enhance development
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Kept children between ages of six weeks and four years old safe and secure with vigilant oversight
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families
  • Kept notes of behavior issues, food served and medications administered to children
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Restocked supplies and personal hygiene products for use by students
  • Met with parents about daily activities, positive developments and issues

Daycare Assistant

Child Development Centers
07.2011 - 09.2012
  • Used patience, skill and various behavior modification techniques to maintain order and safety
  • Planned and implemented crafts and other activities to spark interest and enhance development
  • Promoted learning and social development through structured and unstructured playtime
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Monitored entrances and exits to maintain safety and organized environments
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families
  • Taught children to organize toys, wash hands and clean up leading by example
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Kept notes of behavior issues, food served and medications administered to children
  • Met with parents about daily activities, positive developments and issues
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Provided lunchtime assistance to monitor children, assist with eating and serve food

Retail Sales Associate

Sports Authority
11.2008 - 06.2011
  • Assisted customers with prompt and polite support in-person and via telephone
  • Answered customer questions regarding merchandise and pricing
  • Energized and motivated in performing sales floor activities including merchandising and selling
  • Prioritized helping customers over completing other routine tasks in store
  • Ensured efficient and timely replenishment of sales floor merchandise
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Assisted customers with locating and choosing merchandise in any store department
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Maintained organized checkout area and swept floors and emptied trash cans
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Inspected merchandise for quality and arranged proper display location on floor
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
  • Answered questions about store policies and concerns to support positive customer experiences
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction

Education

High School Diploma - undefined

Eagle River High School
Eagle River, AK
08.2006 - 05.2009

Skills

    Public safety

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Timeline

Hospital Transporter

St. Luke's Boise Medical Center
01.2020 - Current

Lifeguard Instructor

Buckner Aquatics
07.2015 - 09.2019

Daycare Assistant

Child Development Center
10.2012 - 05.2015

Daycare Assistant

Child Development Centers
07.2011 - 09.2012

Retail Sales Associate

Sports Authority
11.2008 - 06.2011

High School Diploma - undefined

Eagle River High School
08.2006 - 05.2009
Kaleigh DahlCustomer Service