Kaleigh Dahl
Customer Service
Boise,ID
Summary
Diligent team member bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Hospital Transporter
St. Luke's Boise Medical Center
01.2020 - Current
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
Lifeguard Instructor
Buckner Aquatics
07.2015 - 09.2019
- Mentored staff to ensure smooth adoption of new customer service program
- Monitored maintenance of Fitness Pool and Water Park areas and immediately contacted management and Civil Engineering department for issues requiring prompt attention
- Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs
- Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Share tips with patrons on swimming techniques and strength training
- Observed recreational users to detect safety concerns and prevent ongoing violations
- Attentively watch over swimmers being quick to identify those in distress
- Completed basic maintenance and repairs to keep pools functioning properly
- Entered water immediately to pull struggling swimmers to safety
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude
- Checked water readings every two hours to keep chemicals at safe levels and avoid potential illnesses among patrons
- Cooperated fully with management to identify areas of concern and ascertain reliable methods for remediation
Daycare Assistant
Child Development Center
10.2012 - 05.2015
- Used patience, skill and various behavior modification techniques to maintain order and safety
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Promoted learning and social development through structured and unstructured playtime
- Monitored entrances and exits to maintain safety and organized environments
- Created and implemented diverse educational strategies to boost development
- Led activities for over six children ages six weeks to four years old
- Planned and implemented crafts and other activities to spark interest and enhance development
- Maintained effective schedule balance between rest periods, active play and instruction
- Kept children between ages of six weeks and four years old safe and secure with vigilant oversight
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families
- Kept notes of behavior issues, food served and medications administered to children
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Restocked supplies and personal hygiene products for use by students
- Met with parents about daily activities, positive developments and issues
Daycare Assistant
Child Development Centers
07.2011 - 09.2012
- Used patience, skill and various behavior modification techniques to maintain order and safety
- Planned and implemented crafts and other activities to spark interest and enhance development
- Promoted learning and social development through structured and unstructured playtime
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Monitored entrances and exits to maintain safety and organized environments
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families
- Taught children to organize toys, wash hands and clean up leading by example
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Kept notes of behavior issues, food served and medications administered to children
- Met with parents about daily activities, positive developments and issues
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Provided lunchtime assistance to monitor children, assist with eating and serve food
Retail Sales Associate
Sports Authority
11.2008 - 06.2011
- Assisted customers with prompt and polite support in-person and via telephone
- Answered customer questions regarding merchandise and pricing
- Energized and motivated in performing sales floor activities including merchandising and selling
- Prioritized helping customers over completing other routine tasks in store
- Ensured efficient and timely replenishment of sales floor merchandise
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with locating and choosing merchandise in any store department
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Created inviting environment for customers by maintaining store organization and cleanliness
- Approached browsing customers to initiate conversations to determine buying preferences
- Maintained organized checkout area and swept floors and emptied trash cans
- Actively engaged customers to provide general assistance and information on store merchandise
- Inspected merchandise for quality and arranged proper display location on floor
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Answered questions about store policies and concerns to support positive customer experiences
- Greeted customers, helped locate merchandise and suggested suitable options
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Education
High School Diploma - undefined
Eagle River High School
Eagle River, AK 08.2006 - 05.2009
Skills
Public safety
Team building
Strong communicator
Group and individual instruction
Energetic personality
Customer service professional
Self-motivated
Detail-oriented
Inbound and outbound calling
Patient Safety
HIPAA Compliance
Medical Equipment Handling
Specimen Collection
Mobility Assistance
Active Listening
Decision-Making
Adaptability
Message Delivery
Interpersonal Communication
Reliability
Teamwork and Collaboration
Multitasking Abilities
Timeline
Hospital Transporter
St. Luke's Boise Medical Center
01.2020 - Current
Lifeguard Instructor
Buckner Aquatics
07.2015 - 09.2019
Daycare Assistant
Child Development Center
10.2012 - 05.2015
Daycare Assistant
Child Development Centers
07.2011 - 09.2012
Retail Sales Associate
Sports Authority
11.2008 - 06.2011
High School Diploma - undefined
Eagle River High School
08.2006 - 05.2009