Kaleigh Dowling
Suffolk,VA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
8
8
years of professional experience
Work History
Teacher's Aide
Future Scholars Learning Center
Jacksonville, FL
02.2019 - 07.2021
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of 6 to 10 children
Hotel Receptionist
Navy Lodge / Rota
Rota, Spain
10.2017 - 06.2019
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered phone within 5 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities
- Collected room deposits, fees and payments
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Waitress
Bd's Mongolian Barbeque
Hampton, VA
04.2011 - 04.2012
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Increased sales by 15%
Receptionist
Anytime Plumbing
Jacksonville, FL
06.2007 - 01.2010
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Managed over 50 customer calls per day.
Education
Associate - Science
Central Texas College
Killeen, TX02.2024
A.S - Criminal Justice
Central Texas College
Killeen, TX02.2024
Skills
- Complaint resolution
- Report preparation
- Sales expertise
- Professional telephone demeanor
- Order fulfillment
- Multi-line phone talent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teacher's Aide
Future Scholars Learning Center
02.2019 - 07.2021
Hotel Receptionist
Navy Lodge / Rota
10.2017 - 06.2019
Waitress
Bd's Mongolian Barbeque
04.2011 - 04.2012
Receptionist
Anytime Plumbing
06.2007 - 01.2010
Associate - Science
Central Texas College
A.S - Criminal Justice
Central Texas College
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