Kaleigh Fontanetta
Jacksonville,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Starbucks
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Sales Leader
Hallmark Gold Crown
09.2020 - 05.2022
- Leading staff when the store manager is not available and providing feedback along the way
- Communicating daily priorities, goals, and store and corporate communications while ensuring a dynamic, fun, and supportive team environment
- Maintaining an easy-to-navigate shopping environment
- Effectively handling store operations product replenishment & merchandising, ringing sales, processing shipments, managing inventory, etc
- Delivering an exceptional consumer shopping experience that leaves guests feeling inspired to return
Sales Lead
Soma Intimates
09.2019 - 01.2022
- Daily tasking to open and closing a department
- Supervising and leading a team to achieve sales plan and ensuring to provide excellent customer service
- Participate in company daily promotions efficiently and effectively
- Logistics- ordering supplies and receiving shipment delegating tasks to peers to ensure product gets pushed out
Barista Shift Lead
Nordstrom
08.2015 - 03.2018
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Education
Palm Beach State College
05.2019
Skills
- Retail Operations Management
- Promotional Campaigns
- Business Analysis
- Customer Service and Satisfaction
- Vendor Negotiations
- Microsoft Office Expertise
- Rewards Program Oversight
- Retail Space Planning
Timeline
Assistant Manager
Starbucks
05.2022 - Current
Sales Leader
Hallmark Gold Crown
09.2020 - 05.2022
Sales Lead
Soma Intimates
09.2019 - 01.2022
Barista Shift Lead
Nordstrom
08.2015 - 03.2018
Palm Beach State College
Similar Profiles
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks
Heaven JuarezHeaven Juarez
Barista at StarbucksBarista at Starbucks
Amanda WilsonAmanda Wilson
Shift Supervisor at StarbucksShift Supervisor at Starbucks
ALEXIA RAMIREZALEXIA RAMIREZ
Barista at StarbucksBarista at Starbucks
Suzanne RhudySuzanne Rhudy
Scheduling Coordinator at SRB OBGYNScheduling Coordinator at SRB OBGYN