Kaleigh Pfannenstein
Rice,MN
Summary
Proactive Call Center professional bringing excellent skills and capability to help meet and exceed customer expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure Sales Coordinator position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Rental Call Center Coordinator
Ziegler CAT
05.2022 - Current
- Developed and implemented customer service policies and procedures.
- Maintained up-to-date knowledge of products and services offered to customers.
- Answered phones to assist customers with bids, questions, and information.
- Assisted with online leads and chat.
- Help with any other tasks given to me.
Patient Access Representative
CentraCare Health System
07.2019 - 05.2022
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Greeted and assisted patients with check-in procedures.
CNA/ TMA
CentraCare Health System
05.2014 - 07.2019
- Facilitated personal hygiene management, feeding and ambulation.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted patients with daily living activities, promoting independence and dignity.
Dietary Aide
Getty Street Assisted Living
08.2012 - 08.2013
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Observed diners to respond to additional requests and determine when meal completed.
- Contributed to the development of new menu items that aligned with current nutritional guidelines and patient preferences.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
Education
Diploma - Nursing
Alexandria Technical College
Alexandria, MN2015
No Degree -
Saint Cloud Technical College
Saint Cloud, MN2014
High School Diploma -
Melrose High School, Melrose, MN
Melrose05.2013
Skills
- Information tracking
- Documentation expertise
- Strong Work Ethic
- Good Telephone Etiquette
- Organizational Skills
- Computer Skills
- Relationship Building
- Customer Service
- Organization and Time Management
Timeline
Rental Call Center Coordinator
Ziegler CAT
05.2022 - Current
Patient Access Representative
CentraCare Health System
07.2019 - 05.2022
CNA/ TMA
CentraCare Health System
05.2014 - 07.2019
Dietary Aide
Getty Street Assisted Living
08.2012 - 08.2013
Diploma - Nursing
Alexandria Technical College
No Degree -
Saint Cloud Technical College
High School Diploma -
Melrose High School, Melrose, MN
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