Kaleigh Salvatore
Castleton-on-Hudson,NY
Summary
Versatile professional transitioning from retail management to pursue a career in data analytics. With a solid foundation in critical thinking, I bring 13 years of experience in customer service and retail management coupled with a strong passion for data analysis. Known for organization, quick thinking, and problem solving. Proven ability to quickly adapt, learn new concepts, and thrive in fast-paced environments. Eager to leverage my background in retail management to contribute effectively as a data analysis.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Family Footwear Center
06.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Key Holder
Kay Jewelers Outlet
08.2016 - 06.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Key Holder
Bath And Body Works, Limited Brands
10.2015 - 08.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Department Manager
Marshalls
11.2011 - 10.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- SQL
- Data Cleaning
- Tableau
- R Programming
- Accuracy and Attention to Detail
- Customer Service-Oriented
Certification
- Google Data Analytics, Coursera - March 2024 - July 2024
Timeline
Store Manager
Family Footwear Center
06.2018 - Current
Key Holder
Kay Jewelers Outlet
08.2016 - 06.2018
Key Holder
Bath And Body Works, Limited Brands
10.2015 - 08.2016
Department Manager
Marshalls
11.2011 - 10.2015
Similar Profiles
Mattison MingoMattison Mingo
Sales Associate/Key Holder at Family Footwear CenterSales Associate/Key Holder at Family Footwear Center
Kajal PatelKajal Patel
Administrative Intern at Access to the Family and Hope Center Family PracticeAdministrative Intern at Access to the Family and Hope Center Family Practice
Daliana C GarciaDaliana C Garcia
Intern at Family Works Family Resource Center And Food BankIntern at Family Works Family Resource Center And Food Bank