Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaleigh Thompson

Las Vegas,NV

Summary

Results-driven professional with proven track record in overseeing key accounts and driving business growth. Adept at developing strategic partnerships and ensuring client retention through collaborative efforts and effective problem-solving. Highly reliable team player with focus on achieving impactful results and adapting to evolving business needs.

Overview

8
8
years of professional experience

Work History

Director of Strategic Accounts

Gaming Arts LLC
09.2024 - Current
  • Navigated complex organizational structures to connect with key decision-makers in potential target accounts, ultimately securing lucrative contracts.
  • Maintained comprehensive industry knowledge and studied consumer behavior to identify and present innovative solutions.
  • Mentored junior team members in best practices for strategic account management, fostering a culture of continuous improvement within the department.
  • Built and expanded relationships by delivering customer insights to drive sales, repeat business opportunities and increase market share.
  • Supported customer requirements and allocated resources to align with business needs.
  • Negotiated agreements to develop and execute profitability strategies for key accounts.
  • Exceeded sales targets consistently, contributing significantly to company''s overall profitability and success.
  • Leveraged extensive market knowledge to inform forecasting efforts, enabling accurate budget allocation decisions across departments.
  • Generated pipeline to close revenue and attain quota.
  • Built credibility and trust to influence client's buying decisions.
  • Suggested solutions and innovative ideas to meet client needs.
  • Monitored sales performance metrics to achieve strategic account objectives.
  • Sales Representative for Historical Horse Racing Markets- Kentucky, Virginia, Wyoming, and New Hampshire
  • Sales Representative for all international business including- Philippines, Latin America, Canada, South Africa, and Europe
  • Sales Representative for Northern & Southern Nevada markets including- Reno, Tahoe, Laughlin, Wendover, and Tonopah.

Sr Manager, Sales Fulfillment

Gaming Arts, LLC
04.2022 - 09.2024
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Manage and lead Sales and Operations Project Management teams
  • Lead internal liaison for customers, sales staff, and team members with any requests, questions, and processes for all aspects of sales project placements
  • External liaison and sales support for all customers including sales presentation, quote preparation, marketing support, and customer site visits
  • Company representative for all domestic and international gaming showcases and conventions, includes customer demonstrations and representing all gaming products
  • Manage all aspects between sales projects with marketing, product management, legal, compliance, accounting, operations, and customer service
  • Manage and facilitate internal documents relating to sales projects- including updating, when necessary, per project basis: product rules and requirements, internal control documents, processes and procedures, product reporting documents and structure, etc
  • Primary point of contact for all distributors and international customers
  • This includes facilitation of orders, invoicing, installation, and performance tracking of games
  • Recommend to distributors and international customers new themes and conversions
  • Sales Representative for Historical Horse Racing Markets- Kentucky, Virginia, Wyoming, and New Hampshire
  • Sales Representative for all international business including- Philippines, Latin America, Canada, South Africa, and Europe
  • Sales Representative for Northern & Southern Nevada markets including- Reno, Tahoe, Laughlin, Wendover, and Tonopah.
  • Consistently met or exceeded annual performance targets set by senior leadership.

Sales Project Manager

Gaming Arts, LLC
03.2018 - 04.2022
  • Complete Project Management scope for implementing gaming systems including EGMs, Keno System Installations, Keno Kiosk Installations, Bingo System Installations, and Bingo Game Implementation
  • Contract Management of all orders, including drafting contracts as needed, implementing contract tracking system, and providing red line revisions as needed
  • Produced contracts, reports, letters, and proposals for clients
  • Managing regulatory requirements for all system installations, including Tribal and State Regulatory Agency shipping notifications
  • Managing technical compliance requirements for all system installations, including requesting required laboratory approvals for needed hardware and software components, completing software requirement forms, and managing internal approval databases
  • Scheduling technician management for installations
  • Oversaw logistic requirements and processes
  • Handled customer relations issues, enabling quick resolution and client satisfaction
  • Handled all customer guidance for installations and conversions, including installation guidelines and support, software configuration based on customer specifications (RTP, Denom, Progressives), and hardware configurations based on customer specifications
  • Identified plans, resources, and processes required to meet project goals and objectives
  • Conducted weekly progress meeting on various projects- involving all departments of company
  • Conducted weekly forecasting meeting for production management
  • Implemented CRM Management for all projects and accounts.

General Accountant

Gaming Arts, LLC
05.2016 - 03.2018
  • Kept all accounting records in accordance with GAAP
  • Collected and arranged financial information and entered details into Sage financial management system
  • Examined, reviewed and gathered financial statements for government entities
  • Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms
  • Gathered financial information, prepared documents, and closed books
  • Created budgets and forecasts for management group to meet regular accounting deadlines
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger
  • Evaluated and improved accuracy and completeness of financial records
  • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement
  • Partnered with auditors on annual audits and realized compliance with governmental tax guidelines
  • Prepared and filed state and federal tax forms
  • Processed ACH and Wire payments to vendors
  • Implemented Build of Materials for EGMs, Kiosks, and Gaming Systems.

Education

Bachelor of Science in Business Administration and Business Management -

Western Governors University
Salt Lake City, Utah

Skills

  • Microsoft Suite- Word, Excel, Project, PowerPoint, SharePoint
  • JIRA, Project Management
  • Salesforce, Hubspot, CRM
  • Data-driven decision-making
  • Technical understanding
  • Influencing skills
  • Industry Expertise
  • Client Relationship Building
  • Sales Presentations
  • Sales strategy development
  • Pipeline Management
  • Territory Management
  • Problem-Solving

References

  • Jean Venneman, Previous Chief Commercial Officer at Gaming Arts LLC, 775-240-9420
  • Jason Weller, Sr Vice President of Operations at Gaming Arts LLC, 609-412-0754, jweller@gamingarts.com
  • Jason Cohen, Chief Commercial Officer at KGM Gaming, 267-456-5497, jcohen@kgmgaming.com

Timeline

Director of Strategic Accounts

Gaming Arts LLC
09.2024 - Current

Sr Manager, Sales Fulfillment

Gaming Arts, LLC
04.2022 - 09.2024

Sales Project Manager

Gaming Arts, LLC
03.2018 - 04.2022

General Accountant

Gaming Arts, LLC
05.2016 - 03.2018

Bachelor of Science in Business Administration and Business Management -

Western Governors University

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Kaleigh Thompson