Kaleigh Clark
Campbell,OH
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
5
5
years of professional experience
Work History
Client Services Representative
Burke Decor
Boardman, OH
04.2023 - Current
- Supporting customers with order management, issue resolution, escalation handling, and responding to sales/product queries.
- Collaborated with customers to generate higher sales revenue through increased interest in product purchases
- Developed and managed a customer loyalty initiative aimed at enhancing customer retention and expanding network of repeat clients
- Performed data entry tasks related to client information management systems.
- Assessed customer needs and responded to inquiries in a timely manner.
Assistant Manager
Dollar Tree
Youngstown, OH
07.2021 - 06.2022
- Ensured sales floor adhered to company standards in organization.
- Achieved and upheld the set standards for the appearance of the sales floor
- Enhanced team members' abilities to provide excellent customer service
- Managed customer inquiries and promptly resolved any issues or concerns
- Ensured accurate financial transactions through nightly deposit preparation and careful cash management
General Office Assistant
Clark Electric
Chagrin Falls, OH
07.2020 - 12.2020
- Assisted in conducting applicant screenings
- Conducted background checks
- Streamlined document management processes to optimize efficiency.
- Efficient phone communication
- Ensured efficient and precise recording of employee work hours for payroll purposes.
- Processed new hire information
- Implemented efficient systems for managing personnel documentation
Order Fulfillment
Complete Plumbing Supply
Chagrin Falls, OH
05.2019 - 07.2020
- Managed a wide range of fulfillment responsibilities, from retrieving customer requests to verifying and packaging orders, in addition to labeling packages
- Ensured the accuracy and completeness of orders by verifying that shipping labels matched invoice numbers.
- Issued efficient transportation of goods through the utilization of pallet jacks
- Ensured accurate receipt of inventory by confirming its contents and quantity
Education
Bachelors - Social Work
Youngstown State University
Youngstown, OH05.2022
Skills
- Communication
- Problem Solving
- Adaptation
- Positive Attitude
- Document processing
- Outbound Calling
- Sales Documentation
- Database Maintenance
- Meeting deadlines
- Order Processing
- Client Support
Additional Information
Awarded Dean’s List at Youngstown State University Fall Semester of 2020
Awarded President’s List at Youngstown State University Fall Semester 0f 2020
Timeline
Client Services Representative
Burke Decor
04.2023 - Current
Assistant Manager
Dollar Tree
07.2021 - 06.2022
General Office Assistant
Clark Electric
07.2020 - 12.2020
Order Fulfillment
Complete Plumbing Supply
05.2019 - 07.2020
Bachelors - Social Work
Youngstown State University
Similar Profiles
Brittany BurkeBrittany Burke
Owner at Brittany Burke - Brittany Burke INCOwner at Brittany Burke - Brittany Burke INC
Caroline SweetCaroline Sweet
Massage Therapist at Burke Williams SpaMassage Therapist at Burke Williams Spa
Caitlin RussellCaitlin Russell
Practice Manager at Cascades Dental of BurkePractice Manager at Cascades Dental of Burke