Kalen Masters

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Performed complex mechanical alignments and equipment calibration to meet quality standards.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Researched and implemented new technologies and equipment.
• Managed maintenance activities, supervised staff, and inspected equipment.
• Oversee an internal Ticket System, prioritizing and managing tickets to completion in a timely manner based on importance. Wether it be Myself or an outside service/vendor.

- Oversaw store remodels to ensure equipments was installed correctly.

- Cable Maintenance

- Ticket Tracking to ensure timely feedback and resolutions.

- Equipment Cleaning and maintenance

- Re-imaging of registers , controllers and servers as needed.

- On-Site Installs of new equipment and monitors.

- Cable running if needed.

- Software upgrades to windows 10 across all equipment.

- Technology Trouble Shooting, on call

- Creating technology plans for projects to ensure timely completion.

• Calibrated, maintained and operated equipment for maximum performance.
• Initiated regular preventive maintenance routines to minimize equipment failure rates and extend the life of company assets.
• Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.

• Assessed new employee skills and strengths to provide customized training.
• Gathered data about course success and participant experiences to help with future course planning.
• Updated employees with latest policies, procedures and compliance standards.
• Selected or wrote appropriate curriculum for specific course topics.
• Collaborated with company leaders and department managers to determine training needs.
• Assisted with support functions such as budgeting and technology coordination.
• Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Profit and loss Projections.
• Manage Crew Turnover with proper training and coaching.
• Manage Truck Orders for proper ordering to ensure the business has what is needed.
• Scheduling

- Running Homerun cables and terminating if need be.

- On Site Trouble shooting and new hardware installs.

- Register/Server Re-Images and troubleshooting.

- Technology Plan to ensure timely installation of new equipment.

-On Call Tech.

- Proper Cable Maintenance

- Manage store service accounts.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Customer and Crew Relations
• Scheduling
• Profit And Loss Projections