Kalen Mccarthy

• Managed daily operations and ensured efficient workflow in service delivery.
• Trained staff on customer service best practices and operational procedures.
• Developed marketing strategies to attract new clients and retain existing customers.
• Implemented quality control measures to enhance service standards and customer satisfaction.
• Established vendor relationships for sourcing products and negotiating favorable terms.
• Conducted financial tracking and budgeting to maintain operational viability and growth.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
• Negotiated contracts with clients for products or services rendered by the company.
• Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
• Set pricing structures according to market analytics and emerging trends.
• Implemented cost-saving measures across departments while maintaining quality standards.

• Designed innovative stage layouts for seasonal productions and events.
• Collaborated with directors to align visual concepts with performance themes.
• Constructed detailed scale models to visualize set designs before building.
• Coordinated with lighting and sound teams for integrated production setups.
• Trained junior designers in best practices for set design techniques.
• Oversaw the painting, lighting, installation, and dressing of all sets used in productions.
• Worked closely with costume designers in order to achieve desired aesthetic results.
• Created blueprints and sketches of proposed sets and submitted them for review.
• Organized construction teams to build the physical sets according to specifications.
• Managed a team of assistants responsible for carrying out tasks such as painting walls or constructing furniture pieces for a set.

Responsible for attraction design in technical, logistical, and artistic departments as well as overseeing day to day facility operations

• Presented creative concepts at client meetings ensuring they understood our vision before signing off any work.
• Organised and coordinated workflow between creative, production and post-production teams.
• Identified potential risks associated with each project and developed mitigation strategies where necessary.
• Assisted in planning and organizing creative projects from concept to completion.
• Fabricated all animatronic and show elements in house

• Set up stages and equipment for live performances and events.
• Operated lighting and sound systems during rehearsals and shows.
• Assisted with stage transitions, ensuring smooth production flow.
• Maintained equipment, conducting regular checks for functionality.
• Collaborated with crew members to coordinate backstage activities.
• Set up and tore down stage sets, lighting, rigging and sound equipment.
• Rigged lights, curtains, scenery and other pieces for shows and events.
• Assisted with the installation of audio-visual systems in venues.
• Calibrated audio, lighting and recording equipment to keep operational for each show.

• Collaborated with team members to streamline fabrication processes.
• Trained new employees on equipment operation and safety protocols.
• Resolved fabrication issues by troubleshooting machinery and materials.
• Installed maintained and operated flame effects and pneumatics systems
• Oversaw most attraction design aspects

• Fabrication and production of a wide variety of products for the haunted attraction industry
• See www.whenhingescreak.com for reference or see product line in the frightprops catalog