Kalen Smith
Burleson,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
It support/Customer Service
Inspiro
03.2022 - 04.2023
- Assisted customers with any billing issues, making payments, getting them into a cable plan that best fit their budget
- As well as helping customers repair their cable boxes/receivers, antennas, remotes as well as wiring issues
- And if needed, helped set them up with a tech appointment
- This role also consisted of inbound calls
- Multi-tasking utilizing different monitors.
- Diagnosed and troubleshot hardware, software and network issues.
Resident Assistant
Tyler Junior College
08.2020 - 02.2022
- Assisted in supervising residents and responding to complaints, reports, requests, and emergencies
- Submitted reports on infractions, violations, and safety issues
- As well as inform all of the dorm residents about relevant campus and local activities.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Front Desk Receptionist
Tyler Junior College
08.2020 - 02.2022
- Daily clerical duties including: keeping on-hand documents stocked
- Answering phones regarding student accounts and financial status; rerouting the appropriate calls
- Setting up advising appointments for students
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Customer Service Associate
Family Dollar
03.2020 - 11.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
Walmart
09.2019 - 11.2019
- Retrieved items for customers and verified prices.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Associate of Arts - Psychology
Tyler Junior College
Tyler, TX12.2024
High School Diploma -
Crowley High School
Crowley, TX06.2020
Skills
- Customer Experience
- Creative Issue Resolution
- Technical Support
- Customer Communication and Empathy
- Microsoft Office
- Payment Collection
- Inbound Customer Service
- Calm and Professional Under Pressure
Timeline
It support/Customer Service
Inspiro
03.2022 - 04.2023
Resident Assistant
Tyler Junior College
08.2020 - 02.2022
Front Desk Receptionist
Tyler Junior College
08.2020 - 02.2022
Customer Service Associate
Family Dollar
03.2020 - 11.2020
Team Member
Walmart
09.2019 - 11.2019
Associate of Arts - Psychology
Tyler Junior College
High School Diploma -
Crowley High School
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