Viet Nguyen
New Orleans,United States
Summary
As a student pursuing his BSIT at WGU, along with having a background in pharmacy (PharmD) and graduating from a cybersecurity boot camp, I am equipped with a diverse and promising skill set. While most of my work experience is in the healthcare field, I possess many transferable skills that will allow me to flourish in the IT world. The numerous experiences and interactions I've had in a pharmacy make me confident in my customer service, communication, critical thinking, and adaptability. With essential certifications under my belt, including the CompTIA Sec+ and A+, and soon my BSIT, I am eager to put into practice the fundamental skills I've obtained over the years. My dedication and willingness to be a team player will contribute greatly to my career in IT.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support/Customer Service
3D Diamond Nails
Kenner, USA
08.2020 - 10.2024
- Provide excellent communication with customers in-person, over the phone, and on social media platforms in order to understand and fulfill client preferences and expectations
- Enhance and maintain customer relationships through great customer service
- Collaborate with coworkers to produce a positive work environment through English-Vietnamese translations, organizing work schedules, and settling disputes
- Set up necessary technology to enhance the nail salon i.e security cameras, alarm systems, wifi, phones, etc.
- Analyzed customer feedback to identify trends and develop strategies to improve customer service
- Established a customer reward program that increased customer engagement and loyalty
Pharmacist
Daughters of Charity Health Center
New Orleans, USA
01.2021 - 11.2023
- Contacted senior patients' healthcare providers in order to optimize and adjust their medical therapy, while also helping to organize transportation and payment methods for the patients
- Dispensed prescription medications and provided patient counseling, in-person and over the phone, on proper medication use, dosage, potential side effects, and interactions
- Collaborated with healthcare providers to review patients' medication regimens, identify potential issues, and recommend adjustments to optimize therapy outcomes
- Partook in pharmacy disaster planning and response exercises, ensuring availability of essential medications for high-priority patients during emergencies
- Participated in maintaining compliance with pharmacy laws, regulations, and standards, including controlled substance monitoring and documentation
- Efficiently operated the pharmacy computer system to process patient orders and maintain inventory records
- Provided technical assistance to pharmacists, pharmacy technicians, and other healthcare professionals
- Perform sensitive and critical tasks, such as: administering Covid-19 vaccines, optimizing medical therapies for patients in ICU and in chemotherapy
Pharmacy Intern
Children's Hospital
New Orleans, USA
08.2017 - 09.2020
- Utilized pharmacy computer systems to enter patient and prescription data
- Worked under pharmacists' supervision to adjust and optimize infants' medical therapy
- Collaborated with hospital's doctors and nurses in thorough discussions to review adjustments made to infants' medical therapy
- Teamed up with other pharmacy students to educate patients on best pharmacy practices such as: when to take their medicine, what form the medicine should be in, what to avoid when taking certain medicine
- Build communication and teamwork skills through the team and through interactions with patients, doctors, and nurses
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT, USA12.2025
Bootcamp Completion - Cybersecurity
FullStack Academy LSU
New Orleans, LA, USA05.2023
PharmD - Pharmacy
Xavier University of Louisiana College of Pharmacy
New Orleans, LA, USA05.2021
Skills
- Customer Service
- Typing
- Active Directory
- Troubleshooting
- Regulatory Compliance
- Technical Support
- Microsoft Windows
- Microsoft Excel
- Microsoft Powerpoint
- Linux
- Splunk
- Phishing
- Digital Literacy
- Adaptability
- Communication
- Critical Thinking
- Teamwork
- Independence
Certification
- CompTIA Sec+
- CompTIA A+
- ITIL 4
Timeline
Pharmacist
Daughters of Charity Health Center
01.2021 - 11.2023
IT Support/Customer Service
3D Diamond Nails
08.2020 - 10.2024
Pharmacy Intern
Children's Hospital
08.2017 - 09.2020
Bachelor of Science - Information Technology
Western Governors University
Bootcamp Completion - Cybersecurity
FullStack Academy LSU
PharmD - Pharmacy
Xavier University of Louisiana College of Pharmacy