Kalena Blakely
Hercules,CA
Summary
Emergency Department Volunteer – Kaiser Permanente, Walnut Creek, CA
August 2025 – Present | 70+ hours
- Assisted with patient discharge by escorting patients to their vehicles, ensuring safety and comfort
- Provided comfort and support to patients and families, including offering blankets, water, and companionship
- Delivered food trays and other necessities to patient rooms at the direction of nursing staff
- Maintained clean, organized patient areas and stocked rooms with supplies
- Observed ER operations and collaborated effectively with nurses, physicians, and staff in a fast-paced environment
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Hercules, CA
07.2022 - Current
- Memorized over 50 menu items to create customized beverages for 200+ customers a day.
- Utilized POS system to receive and process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted training new hires on menu items, computer systems, company standards, and customer service expectations.
- Delivered high quality customer service to promote Starbucks' mission and values.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Front of House Member
Chick-fil-A Restaurants
Honolulu, HI
09.2024 - 05.2025
- Greeted every guest with a friendly attitude and made sure they felt welcomed
- Took and packed orders accurately, both at the front counter and drive-thru
- Helped keep the front of house clean, stocked, and running smoothly
- Handled customer questions or issues calmly and respectfully
- Worked in a fast-paced environment while staying positive and focused
Store Associate
In-N-Out Burger
Pinole, CA
01.2022 - 09.2022
- Prepared and provided the freshest, high quality foods, following In-N-Out's mission statement while maintaining proper food safety practices and presentation within service goal times.
- Maintained high standards of customer service during a high-volume, fast-paced environment.
- Trained new hires in cash register operation, stock procedures, and customer services.
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained a positive and professional attitude at all times, contributing to a welcoming workplace.
- Handled customer orders both in-store and outdoor drive-thru orders, ensuring accuracy and efficiency.
Education
Pre-Nursing
University of Hawaii At Manoa
Honolulu, HIHigh School Diploma - undefined
Hercules High School
Hercules, CA06.2023
Skills
- Effective team collaboration in fast-paced environments
- Professional and clear communication
- Strong multitasking and time management abilities
- Calm and adaptable under pressure
- Dependable with a strong work ethic
- Customer and patient support
Certification
Food Handler Certification
Timeline
Front of House Member
Chick-fil-A Restaurants
09.2024 - 05.2025
Barista
Starbucks
07.2022 - Current
Store Associate
In-N-Out Burger
01.2022 - 09.2022
High School Diploma - undefined
Hercules High School
Pre-Nursing
University of Hawaii At Manoa