Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kalena Calabaza

Ohkay Owingeh,NM

Summary

Hardworking to help teachers and staff with clerical or classroom needs. Brings focused and reliable approach with good technical knowledge and willingness to take on any task. Supportive and organized with good multitasking skills. I am also a open and willing to learn new techniques in different areas. I am a fast learner and willing to accept what is brought on to me. I am a very reliable and dependable person.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Visit Specialist

Presbyterian Hospital
Espanola, NM
07.2024 - Current
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Reviewed daily schedules regularly in order to identify areas where changes may be necessary.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Completed relevant insurance and other claim forms.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Responded quickly to inquiries from patients about their upcoming surgeries.
  • Maintained accurate records of patient data, including medical history, insurance information, and contact details.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Compiled reports on surgical activity within the clinic on a regular basis.
  • Communicated effectively with patients to ensure they were aware of their scheduled appointments and provided additional assistance as needed.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Ensured that all necessary paperwork was completed accurately prior to each surgery.
  • Coordinated patient scheduling and appointment management for clinic surgery.
  • Worked closely with anesthesiologists in order to coordinate anesthesia services for each case.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Scheduled follow-up appointments as designated by physician.
  • Managed patient check-in and check-out procedures and processed payments.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Provided support to surgeons, nurses, and other staff members regarding clinic surgery scheduling processes.
  • Resolved any discrepancies with insurance companies regarding payment or coverage for surgeries.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

CSR

Presbyterian Hospital of Espanola
Española, NM
08.2022 - Current
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Interviewed patients to complete documents, case histories and intake and insurance forms.
  • Collected, evaluated and stored documents securely in permanent records.
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Accessed patient charts to collect, abstract and extrapolate patient data.
  • Provided hands-on training and coaching for junior staff on office policies and regulations.
  • Leveraged scheduling system to determine availability of date and time requested.
  • Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
  • Utilized reporting system to print patient charts, labels and future appointments report.
  • Supported healthcare applications by monitoring security, performance and reliability.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Coordinated referral orders for patients of [Type] provider.
  • Aided clinical team to support administrative needs for clinical referrals.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Knowledge of ICD 10 and CPT Codes
  • Knowledge of EPIC
  • Knowledge of medical authorizations

Teacher's Assistant

Ohkay Owingeh Head Start
Ohkay Owingeh, NM
09.2018 - 05.2022
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Graded assignments and tests and documented results into filing systems.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Organized student performance and enrichment activities to facilitate learning.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Laminated teaching materials to increase durability under repeated use.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Instructed and monitored students in use and care of equipment and materials.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Distributed and collected tests and homework to prepare for grading by head teacher.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.

Cashier

Walmart
Espanola, NM
06.2013 - 07.2016
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Discounted purchases by scanning and redeeming coupons.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Education

High School Diploma -

Pojoaque High School
Santa Fe, NM
06.2013

Some College (No Degree) - Early Childhood Education

Central New Mexico Community College
Albuquerque, NM

Skills

  • Group and Individual Instruction
  • Progress Reporting
  • Organizational and Planning Skills
  • Facilitating Online Learning
  • Electronic Grading Software
  • Collaborative and Team-Oriented
  • Classroom Behavior Management
  • Instructional Exhibits and Displays
  • Lesson Planning and Preparation
  • Student Behavior and Progress Reporting
  • Classroom Management
  • Coordinating with Teachers and Specialists
  • Enthusiasm for Students and Teaching
  • Student Performance Evaluations
  • Curriculum-Based Lessons
  • Developing Instructional Materials
  • Communicating with Parents and Teachers
  • Organizing and Distributing Materials
  • Lesson Planning
  • Audio-Visual Demonstrations
  • Attention to Detail
  • Administrative and Clerical Support
  • Classroom Maintenance and Inventory
  • Adapting to Classroom Needs
  • School Policy and Rules Enforcement
  • Creating a Safe Learning Environment
  • Scheduling and Coordination
  • Encouraging Participation and Inclusivity
  • Supervising Student Activities
  • Interpersonal and Communication Skills
  • Relationship Building
  • Reinforcing Learning Concepts
  • Computer and Microsoft Office Skills
  • Small Group and Individual Assistance
  • Experience with Diverse Student Populations
  • Teacher Support and Collaboration
  • Small Group Support and Assistance
  • Helping Students with Special Needs
  • Organization and Prioritization
  • Punctual and Dependable
  • Collaboration and Teamwork
  • Supervising Classroom Activities
  • Initiative and Judgment
  • Written and Verbal Communication Skills
  • Tutoring and Mentoring
  • Credit Card Payment Processing
  • Data Entry
  • Customer Data Confidentiality
  • Call Documentation
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Customer Account Management
  • Data Entry and Maintenance
  • Office Equipment Proficiency
  • Computer Skills
  • Microsoft Office
  • Active Listening
  • Organizational Skills
  • Good Work Ethic
  • Pre-Registration Documentation
  • Appointment Scheduling
  • HIPAA Procedures
  • Patient Scheduling
  • Medical Terminology
  • Time Management
  • Physician Call Schedules
  • Physician and Nurse Liaison
  • Records Maintenance

Certification

  • First Aid, CPR, and AED Certified - 4/8/2021-4/8/2023

Timeline

Patient Visit Specialist

Presbyterian Hospital
07.2024 - Current

CSR

Presbyterian Hospital of Espanola
08.2022 - Current

Teacher's Assistant

Ohkay Owingeh Head Start
09.2018 - 05.2022

Cashier

Walmart
06.2013 - 07.2016

High School Diploma -

Pojoaque High School

Some College (No Degree) - Early Childhood Education

Central New Mexico Community College

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Kalena Calabaza