Summary
Overview
Work History
Education
Skills
Timeline
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Kalena Tate

Saint Albans,NY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Chief of Support Operations position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Operations Communications Specialist

NYC Taxi & Limousine Commission
07.2006 - Current


  • Maintained Channels with Officers making sure to keep them safe while working with NYC Taxi Fleet and FHV Drivers as well as NYC Public.
  • Enhanced crisis communication plans, preparing organization for potential issues.
  • Trained new hires in radio room as well as Officers and Lieutenants during my employment.
  • Worked in investigations unit writing Summonses to drivers.
  • Worked on special Projects like Critical Driver Summonsing with the Deputy Commissioner.

Security Officer

Allied Security
06.2001 - 07.2006
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Education

GED -

Queens Education Opportunity Center
Jamaica, NY
06-2000

Skills

  • Team collaboration and communication
  • Effective problem resolution
  • Proficient in handling multiple tasks
  • Service excellence
  • Strategic decision-making
  • Team leadership
  • Confident speaking ability
  • Crisis response

Timeline

Operations Communications Specialist

NYC Taxi & Limousine Commission
07.2006 - Current

Security Officer

Allied Security
06.2001 - 07.2006

GED -

Queens Education Opportunity Center

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Kalena Tate