Kalena Tyo
McKinney,TX
Summary
Experienced fine dining professional with a strong record in guest service, food safety, and high-volume support. Skilled in communication, teamwork, and handling guest inquiries with professionalism.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Back Server
Le Pavillon
Manhattan, New York
02.2026 - 07.2026
- Demonstrated ability to handle multiple tasks while maintaining a high level of professionalism.
- Cleared plates, glassware, and silverware during fine-dining guest service.
- Refilled water, bread, and condiments for attentive service.
Cocktail Server
Centurion New York
Manhattan, New York
03.2025 - 02.2026
- Provided attentive cocktail service to Centurion New York guests and VIP lounge tables, enhancing their experience.
- Recommended cocktails tailored to customer preferences and highlighted daily specials and inventory.
- Welcomed guests warmly and efficiently delivered beverage orders while presenting menu options.
Kitchen Server
Centurion New York
Manhattan, New York
08.2023 - 03.2025
- Delivered food to tables in a timely manner while ensuring accuracy of the order.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted kitchen staff with plating and tray preparation
Back Server
Centurion New York
Manhattan, New York
02.2023 - 08.2023
- Communicated guest requests to servers and kitchen staff.
- Assisted with private dining room preparation and breakdown.
- Assisted fellow servers during peak hours.
Retail Supervisor
Epicerie Boulud
Manhattan, New York
01.2022 - 01.2023
- Trained staff on ways to handle difficult customers and challenging situations.
- Stayed focused during busy periods and supported coworkers with task handoff to keep operations moving.
- Helped track cash handling to keep registers secure and deposits accounted for.
- Kept shelves and displays stocked, organized, and ready for customers.
Mentor
Epicerie Boulud
Manhattan, New York
09.2021 - 01.2022
- Helped train more than 10 team members.
- Supported team members during peak hours while delivering strong customer service and keeping workflow moving.
- Kept food safety, sanitation, and quality standards in line with company policies and procedures.
- Used daily operating procedures to keep store clean, stocked, and organized.
Barista/Cashier
Market Lane NYC Westfield Mall
Manhattan, New York
11.2019 - 12.2019
- Prepared high quality drinks in an extremely fast-paced, high- volume customer environment
- Prepared espresso drinks, teas, and cold beverages to store standards
- Restocked pastry case, cups, lids, and café supplies throughout service
Manager on Duty
Pret A Manger
Manhattan, New York
10.2018 - 11.2019
- • Supervised rotating shifts and prepared daily duty rotas, including staff breaks.
- • Helped update routines to improve daily store flow and build supportive work environment.
- • Opened and closed store while keeping premises clean and organized.
- • Worked with store manager to meet sales targets and food waste goals.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ01-2018
Skills
- Fine dining service
- Extensive knowledge in coffee and tea
- Driven work ethic, Self motivated, and quick learner
- Effective communication and teamwork skills
- Handling Complaints and Inquiries
- Delegation and Supervision
- Food safety
Certification
- NYC Food Handler's License
Timeline
Back Server
Le Pavillon
02.2026 - 07.2026
Cocktail Server
Centurion New York
03.2025 - 02.2026
Kitchen Server
Centurion New York
08.2023 - 03.2025
Back Server
Centurion New York
02.2023 - 08.2023
Retail Supervisor
Epicerie Boulud
01.2022 - 01.2023
Mentor
Epicerie Boulud
09.2021 - 01.2022
Barista/Cashier
Market Lane NYC Westfield Mall
11.2019 - 12.2019
Manager on Duty
Pret A Manger
10.2018 - 11.2019
High School Diploma -
Sahuaro High School