Overview
Work History
Education
Skills
References
Timeline
Generic

Katherine Fuentes

Jacksonville,FL

Overview

3
3
years of professional experience

Work History

Server/Banquet Server

Sawgrass Country Club
10.2022 - Current
  • Handle food and beverage orders for up to 600 guests, delivering prompt and friendly service.
  • Resolve guest complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Share knowledge of menu items, wine pairings & flavors, enabling customers to make personal decisions based on taste and interest.
  • Display enthusiasm and promote excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Ponte Vedra Lodge & Club
10.2021 - 09.2022
  • Routinely made suggestions to customers based on preferences.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Hostess/Server

World of Beer
09.2020 - 04.2021
  • Greeted incoming and departing guests warmly.
  • Cultivated relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

Tallahassee Community College
Tallahassee, FL

Associate of Arts - Exercise Physiology

Florida State University
Tallahassee, FL

Skills

  • Fine Dining Service
  • Presentation skills
  • Wine Service
  • Communication
  • Problem Solving
  • High-Volume Dining
  • Service Oriented
  • Sales Techniques
  • Detail Oriented
  • Hospitality

References

  • Bo Cure - Wine & Spirits Director Sawgrass Country Club (239)-234-3555 jcure@sawgrasscountryclub.com
  • Matt Stelz- Food & Beverage Manager Sawgrass Country Club (772-360-7271 matt.stelz@gmail.com

Timeline

Server/Banquet Server

Sawgrass Country Club
10.2022 - Current

Server

Ponte Vedra Lodge & Club
10.2021 - 09.2022

Hostess/Server

World of Beer
09.2020 - 04.2021

Tallahassee Community College

Associate of Arts - Exercise Physiology

Florida State University

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Katherine Fuentes