KALEO LARANANG
Lawrenceville,GA
Summary
Dynamic IT support professional with hands-on experience at Georgia Gwinnett College, adept at diagnosing and resolving hardware and software issues. Known for strong problem-solving abilities and exceptional communication skills, I thrive in fast-paced environments, ensuring user satisfaction and enhancing support processes. Proficient in Microsoft 365 and dedicated to continuous improvement.
Motivated student with a strong commitment to skill development and professional growth. Demonstrates exceptional computer proficiency and effective communication abilities. Eager to contribute to team success and learn from experienced professionals.
Overview
2
2
years of professional experience
Work History
Student
Georgia Gwinnett College
Lawrenceville, Georgia
08.2023 - Current
- Diagnosed hardware and software issues for various devices.
- Installed and configured operating systems and applications on computers.
- Assisted with network connectivity problems for users and devices.
- Maintained accurate records of support requests and resolutions.
- Educated users on best practices for technology use and security.
- Collaborated with IT team to improve support processes and procedures.
- Assisted in troubleshooting hardware issues effectively and efficiently.
Education
High School Diploma -
Discovery High School
Lawrenceville, GA05-2023
Bachelor of Science - Information Technology
Georgia Gwinnett College
Lawrenceville, GASkills
- Fundamental knowledge of ticketing systems, service desk processes, networking, and cloud system
- Experience working in a fast paced and high-volume work environment
- Intermediate experience utilizing Microsoft/Windows based computer systems
- Strong problem solving and troubleshooting skills
- Ability to multi-task and manage priorities in an efficient manner
- Proactive “self-starter” with a strong attention to detail
- Proficient communication skills, both verbal and written, enabling effective interaction with employees on all levels
- Exceptional proficiency in utilizing computer software such as Microsoft Office Suite, especially Excel and other data analytical tools
- Possesses a basic understanding of warehouse processes
- Proficiency in computer software and cloud platform fundamentals such as Microsoft 365
- Experience with Exchange Online
- Ability to address situations as they arise and respond intuitively with accuracy and integrity
Affiliations
- Custom PC building as a hobby
Timeline
Student
Georgia Gwinnett College
08.2023 - Current
High School Diploma -
Discovery High School
Bachelor of Science - Information Technology
Georgia Gwinnett College
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