Kaleo Silao
Las Vegas,NV
Summary
Dynamic Shift Leader at Panda Express with a strong focus on customer service and team collaboration. Proven ability to train staff effectively and enhance operational efficiency. Skilled in cash handling and problem-solving, consistently resolving customer issues to boost satisfaction and loyalty. Committed to maintaining safety standards and a positive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
04.2022 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels to ensure availability of essential supplies during shifts.
- Supported management in maintaining a clean and organized work environment.
- Executed daily tasks efficiently while adapting to changing priorities and demands.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with team members to enhance communication and streamline workflow processes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assisted customers with inquiries, providing knowledgeable support to enhance satisfaction and loyalty.
Education
Desert Oasis High School
Las Vegas, NV05-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Team collaboration and leadership
- Staff training and development
- POS system operation
- Safety processes and procedures
- Sales and upselling
- OSHA regulations compliance
- Multitasking Abilities
Certification
Food Handler
Timeline
Shift Leader
Panda Express
04.2022 - Current
Desert Oasis High School
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