Kaleo Valdo
Rio Rancho,NM
Summary
Dynamic IT professional with experience at Pure Storage, adept at enhancing system performance and delivering exceptional customer support. Skilled in troubleshooting technical issues and collaborating with cross-functional teams. Proficient in network configuration and hardware maintenance, combining strong problem-solving abilities with a friendly, patient approach to ensure client satisfaction.
Overview
3
3
years of professional experience
Work History
Technical Services Intern
Pure Storage
04.2025 - Current
- Collaborated with team members to develop efficient solutions for complex problems.
- Enhanced system performance by troubleshooting and resolving technical issues.
- Provided exceptional customer support, addressing client inquiries and resolving technical issues in a timely manner.
IT Intern
AMERIND Risk Management
06.2022 - 12.2022
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
- Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
Bachelor of Science - Information Systems And Cybersecurity
Neumont College of Computer Science
Salt Lake City, UT09-2025
Skills
- Customer support
- Network configuration
- Hardware maintenance
- System administration
- Virtualization technologies
- Cybersecurity fundamentals
- Operating systems
- Team collaboration
- Information systems
- Network administration
- Networks
- Problem-solving abilities
- Microsoft windows and office
- Help desk support
- Friendly and patient
Timeline
Technical Services Intern
Pure Storage
04.2025 - Current
IT Intern
AMERIND Risk Management
06.2022 - 12.2022
Bachelor of Science - Information Systems And Cybersecurity
Neumont College of Computer Science
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