Tsiyon Wakjira
Herndon,USA
Summary
Detail-oriented IT professional with expertise in service desk operations, system diagnostics, and technical troubleshooting. Proven ability to streamline processes and enhance operational efficiency. Currently pursuing an Associate's Degree in Cyber Security, complemented by CompTIA A+ and Google IT Support certifications.
Overview
7
7
years of professional experience
Work History
Technical Services Intern
The Carlyle Group
Washington, DC
02.2025 - Current
- Enrolled over 80 users' mobile devices into Microsoft Intune to enhance security compliance.
- Facilitated onboarding for new hires by configuring and deploying company laptops and mobile devices.
- Installed and configured office technology, including monitors and docking stations, to ensure seamless functionality.
- Resolved over 50 Tier 1 service desk tickets, addressing password resets and basic hardware issues.
Operations Admin Intern
GENESYS WORKS NYC
Remote
06.2021 - 06.2023
- Leveraged Salesforce to manage partner company data, organizing contacts, opportunities, and cases.
- Collaborated with cross-functional teams to identify process improvement opportunities.
- Streamlined workflows to enhance operational efficiency across multiple departments.
- Contributed to development and implementation of standard operating procedures for best practices.
- Organized and maintained accurate records for improved data management processes.
- Ensured easy access to critical information for informed decision-making.
- Established consistency across operations through development of standard operating procedures.
Marketing Intern
STRAYER UNIVERSITY
Herndon, VA
09.2018 - 08.2019
- Conducted competitor research and created comprehensive presentations to boost student enrollment strategies.
- Managed invoices, organizing data into Excel for review by digital channel manager.
- Collaborated with web service team on regression testing to ensure proper landing page display.
- Performed user testing, gathering feedback to improve university image and user experience.
Education
Information Technology Training - Public Speaking and Information Technology
YEAR UP UNITED
Washington, DC06.2025
Associate's Degree - Cyber Security
NORTHERN VIRGINIA COMMUNITY COLLEGE
Loudon, VA12.2021
Some College (No Degree) -
SERVICENOW
OnlineSkills
- Software installation and technical troubleshooting
- System diagnostics and device management
- Graphic design and digital tools
- Calendly and Dropbox proficiency
- Google Workspace and Microsoft Office Suite
- MS Teams and Slack collaboration
- Salesforce and ServiceNow expertise
- E-Verify compliance knowledge
- Adobe Creative Suite skills
- Python and Java (beginner) programming
Areas Of Expertise
Software Installation, Technical Troubleshooting, System Diagnostics, Device Management, Graphic Design, Calendly, Dropbox, Google Workspace, Canva, Microsoft Office Suite, MS Teams, Salesforce, ServiceNow, E-Verify, Slack, Adobe Creative Suite, Python (beginner), Java (beginner), CompTIA A+, 01/25, Google IT Support, 01/25, Microsoft Office Word Associate, 11/24, Fluent in English, Fluent in Amharic
Timeline
Technical Services Intern
The Carlyle Group
02.2025 - Current
Operations Admin Intern
GENESYS WORKS NYC
06.2021 - 06.2023
Marketing Intern
STRAYER UNIVERSITY
09.2018 - 08.2019
Information Technology Training - Public Speaking and Information Technology
YEAR UP UNITED
Associate's Degree - Cyber Security
NORTHERN VIRGINIA COMMUNITY COLLEGE
Some College (No Degree) -
SERVICENOW