Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kalesa Jones
Open To Work
Verified
This profile is verified using an email address.

Kalesa Jones

North Las Vegas

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Senior Human Resource Business PartnerFront of House Lead ManagerEvent Lead ManagerHR GeneralistHuman Resources Manager

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: North Las Vegas, USNorth Las Vegas, NVLas Vegas, NV
Open to relocation: No

Important To Me

Company CultureWork-life balancePaid time offCareer advancement

Summary

Dynamic Human Resources Professional with over 20 years of expertise in HR operations, program management, and family readiness initiatives, committed to enhancing the quality of life for civilians, service members, and their families.

Proficient in developing and executing comprehensive readiness programs through targeted needs assessments, community outreach, and effective volunteer management.

Strong background in leave administration, compliance, employee relations, and adherence to federal and state regulations, including EEO, ADA, and FMLA.

Recognized for delivering impactful communication, fostering collaborative relationships, and driving initiatives that align with mission objectives while coaching teams to improve operational efficiency and support organizational success.

Human resources professional with significant experience in building strong relationships and driving strategic initiatives. Strong focus on team collaboration and achieving results, consistently adapting to changing needs.

Proven skills in talent management, employee relations, and organizational development. Known for reliability, leadership, and effective communication in high-pressure environments.

Experienced with implementing comprehensive HR strategies that support business objectives. Utilizes deep knowledge of talent management and organizational development to enhance workforce performance.

Track record of building strong teams and fostering positive workplace culture.

Overview

6
6
years of professional experience

Work History

Senior Human Resource Business Partner

Coordinated Care Services Inc
Syracuse, NY
01.2024 - 03.2026
  • Orchestrated HR initiatives aimed at boosting employee engagement and operational efficiency, ensuring alignment with broader organizational objectives for a workforce exceeding 200 individuals.
  • Led a team of three Senior HR Partners to modernize and rewrite the outdated Employee Handbook, transforming program handbooks into streamlined guidelines aligned with the organization's 2025 objectives.
  • Spearheaded initiative to rewrite three program handbooks, ensuring alignment with the newly developed CCSI employee handbook.
  • Completed extensive training and certification programs in crisis intervention, trauma-responsive practices, suicide prevention, risk assessment, employee crisis response, and grief and loss to improve organizational resilience.
  • Completed advanced training in trauma-responsive practices to enhance organizational support for employees facing critical challenges.
  • Onboarded 101 new employees, ensuring seamless integration and alignment with company culture and objectives.
  • Executed comprehensive unconscious bias training initiatives across five regions, significantly improving inclusivity metrics and aligning workplace culture.
  • Managed key HR functions, including employee terminations and open enrollment processes, with a focus on compliance and efficiency.
  • Developed and delivered an unconscious bias training course, fostering awareness and inclusivity across the workforce.
  • Champion wellness and DEI programs, partnering with leadership to develop and implement wellness initiatives that support employee well-being and promote an inclusive workplace culture.
  • Employed HRIS/HRMS systems for effective data management and analytics, driving informed decision-making in HR initiatives.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Led talent acquisition strategies to align workforce planning with organizational goals.
  • Developed and implemented employee engagement programs to enhance retention rates.

Front of House Lead Manager

Landmark Theatre
Syracuse, NY
11.2023 - 03.2026
  • Directed front-of-house services for diverse, high-profile events, including over 30 concerts (100,000 attendees), 45 Broadway touring productions (135,000 attendees), and 10 community fundraisers (7,200 attendees), ensuring seamless operations, safety adherence, and an outstanding patron experience.
  • Led a volunteer staff of over 80, streamlining visitor flow by reconfiguring queuing layouts, enhancing signage visibility, and assigning specialized roles during peak times, thereby cutting entrance and concession wait times by approximately half.
  • Resolved customer inquiries and complaints, fostering positive relationships and loyalty among patrons.
  • Cultivated productive partnerships with vendors and production teams, elevating concession offerings, refining merchandise selections, and driving measurable increases in both sales and patron satisfaction.
  • Introduced and integrated advanced assistive listening systems mapped out flexible seating configurations for improved visibility and mobility, and coordinated staff training on accommodation protocols, earning formal commendations from disability advocacy groups and enhancing inclusivity.
  • Supervised front of house operations, ensuring seamless guest experiences and optimal service delivery.
  • Trained and mentored staff on customer service excellence and operational best practices.
  • Coordinated scheduling for front of house team, optimizing workforce efficiency during peak hours.
  • Ensured compliance with health and safety regulations through regular inspections and diligent monitoring practices.
  • Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes.
  • Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
  • Fostered positive relationships with vendors and suppliers negotiating pricing contracts leading to cost savings on orders.

Event Lead Manager

Bull & Bear Roadhouse
Syracuse, NY
02.2023 - 06.2025
  • Overseeing all operational systems, leading front-of-house (FOH) and back-of-house (BOH) teams, and focusing on developing effective training modules and performance management systems.
  • Initiated coaching and mentorship programs for 80+ team members, aligning with company policies and enhancing overall team performance and safety standards.
  • Instrumental in implementing a feedback system that boosted employee satisfaction by 20% and reduced staff turnover by 15%.
  • Consistently achieving labor goals through strategic scheduling, contributing to a 10% reduction in operational costs while maintaining high guest satisfaction rates.
  • Engaging in effective vendor negotiations and relations, incorporating contract management skills and cost-saving strategies.
  • Serving as the primary communication liaison between staff and senior management, ensuring transparent and persuasive dialogue aligning with organizational objectives.
  • Directed cross-functional teams to achieve project goals and enhance operational efficiency.
  • Implemented process improvements that increased productivity and reduced costs across departments.
  • Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.

HR Generalist

East Coast Tile
Syracuse, NY
04.2023 - 11.2023
  • Managed full-cycle recruitment processes, including posting jobs, screening candidates, and conducting interviews, resulting in the hiring of 45+ qualified individuals within a strict timeline.
  • Facilitated performance management initiatives, providing guidance to managers on evaluation methods.
  • Administered employee onboarding processes, ensuring compliance with company policies and procedures.
  • Served as a trusted adviser to supervisors and managers on personnel actions, contributing to a 30% decrease in employee relations issues through proactive conflict resolution strategies.
  • Oversaw employee leave processes, including FMLA & ADA accommodations, demonstrating a strong understanding of legal compliance and documentation requirements.
  • Conducted analysis to support projects, providing data-driven insights for strategic initiatives.
  • Maintained HR databases with high accuracy, ensuring the integrity of performance appraisal logs and corrective action records.

Human Resources Manager

Boston Public School
Boston, MA
07.2022 - 12.2022
  • Partnered with senior leadership to drive a culture of accountability, enhancing employee productivity by 30% through timely feedback and performance management.
  • Successfully steered collective bargaining negotiations with unions, securing a contract favorable to employees and the organization while maintaining harmonious labor relations.
  • Partnered with the Office of Equity to fulfill mandated reporting requirements, safeguarding the organization against potential liabilities, fostering an equitable workplace.
  • Effectively managed grievance procedures and facilitated conflict resolution sessions, which contributed to reduced employee turnover and increased job satisfaction.
  • Championed a zero-tolerance stance on bias-based conduct and workplace violence, serving as the department's primary contact for related allegations and upholding a culture of safety and inclusivity.
  • Innovated the employee onboarding experience by developing and executing a comprehensive training program via TalentEd, which boosted employee retention and engagement.
  • Managed the acquisition and analysis of employee-related data, delivering actionable insights for departmental strategy and program evaluation.
  • Oversaw the annual recruitment campaign, adeptly hiring 400 monitors and 200 bus drivers within stringent timelines, in alignment with the Steel Worker Union Contract extending to 2026.
  • Acted as a pivotal liaison between BPS and Transdev, proactively resolving employee issues and cultivating a positive working relationship with the contractor.
  • Developed and implemented strategic recruitment initiatives to attract diverse talent.
  • Oversaw employee onboarding processes, enhancing new hire integration and retention rates.

Human Resources Generalist

Timber’s Hospitality
Las Vegas, NV
02.2022 - 07.2022
  • Successfully managed the talent acquisition process for over 50 managerial, exempt, and professional positions, resulting in a 90% fill rate within 60 days of posting.
  • Implemented a new pre-screening process that reduced the number of unqualified candidates by 55% and improved the efficiency of the recruitment process.
  • Coordinated over 100 virtual and in-person interviews directly with candidates and hiring managers, resulting in a 75% offer acceptance rate.
  • Facilitate weekly new hire orientation sessions and increased new hire retention by 25% by implementing a comprehensive onboarding program.

Territory Director

COVID Clinic
OR, WA, ID, NV, CO
06.2021 - 02.2022
  • Directed operations across five states, managing up to 200 employees, enhancing operational efficiency, and elevating patient satisfaction.
  • Implemented strategic marketing initiatives through community outreach and stakeholder engagement, boosting the customer base by 30%.
  • Orchestrated full-cycle recruitment for over 200 clinics, optimizing the hiring process and cutting time-to-hire by 30%.
  • Upheld stringent compliance with health and safety regulations in collaboration with government bodies, achieving a record of zero violations across all states.

Senior Regional Manager

COVID Clinic
Las Vegas, NV
10.2020 - 05.2021
  • Crafted and enforced intricate employee scheduling, maximizing shift coverage while significantly reducing overtime expenses.
  • Authored comprehensive training protocols and materials, accelerating the onboarding process by 80% and bolstering staff retention rates.
  • Synthesized daily and weekly reports, utilizing insights for improved operational forecasting, presented to the CEO.
  • Partnered with the Marketing department to expand the digital footprint and drive business growth for the clinics under my jurisdiction.

Site Supervisor

COVID Clinic
Las Vegas, NV
03.2020 - 09.2020
  • Amplified Site Supervisor capabilities through targeted training, increasing team productivity and engagement.
  • Served as the critical escalation point for issue resolution, enhancing operational continuity and employee satisfaction.
  • Maintained rigorous documentation for disciplinary and performance-related discussions, ensuring transparency and accountability.
  • Evaluated risks and led in inspections, leading to adopting new safety protocols.
  • Engaged in special projects and consumer research, uncovering new sales avenues and providing critical insights to executive leadership.

Education

Bachelor of Arts - Human Resources Management

The University of Arizona Global Campus
Chandler, AZ

Associate of Arts - Marketing Management And Research

Ashford University
San Diego, CA

Skills

  • Program Development and Management: Successfully designed and implemented comprehensive programs to enhance employee and family readiness, focusing on resilience, adaptability, and quality of life improvements
  • Strategic Recruitment: Demonstrated success in full-cycle recruitment, reducing time-to-hire by 30% and improving retention rates by aligning talent acquisition with mission readiness objectives
  • Training and Development: Created and delivered training materials, including resilience-building and unconscious bias programs, reducing onboarding time by 80% and enhancing team performance and engagement
  • Volunteer Training and Management: Directed volunteer programs that contributed over 5,000 service hours, ensuring alignment with organizational goals and community outreach objectives
  • Crisis Intervention and Support: Certified in Crisis Intervention and Trauma-Responsive Practices, with expertise in addressing family and employee crises to maintain stability and readiness
  • Regulatory and Policy Compliance: Ensured adherence to military, state, and federal regulations, including EEO, ADA, and FMLA, while maintaining a record of zero compliance violations
  • Data-Driven Program Improvement: Leveraged data analytics to assess program effectiveness, enhance workforce planning, and deliver actionable insights for readiness and operational success
  • Interpersonal and Leadership Communication: Skilled in briefing leadership, training volunteers, and fostering strong stakeholder relationships to support readiness and program alignment
  • Comprehensive HR Operations: Managed recruitment, onboarding, training, and compliance across multiple locations, specializing on building cohesive and resilient teams
  • HR policies and procedures
  • Employee relations
  • Diversity and inclusion

Languages

English
Native or Bilingual

Timeline

Senior Human Resource Business Partner

Coordinated Care Services Inc
01.2024 - 03.2026

Front of House Lead Manager

Landmark Theatre
11.2023 - 03.2026

HR Generalist

East Coast Tile
04.2023 - 11.2023

Event Lead Manager

Bull & Bear Roadhouse
02.2023 - 06.2025

Human Resources Manager

Boston Public School
07.2022 - 12.2022

Human Resources Generalist

Timber’s Hospitality
02.2022 - 07.2022

Territory Director

COVID Clinic
06.2021 - 02.2022

Senior Regional Manager

COVID Clinic
10.2020 - 05.2021

Site Supervisor

COVID Clinic
03.2020 - 09.2020

Bachelor of Arts - Human Resources Management

The University of Arizona Global Campus

Associate of Arts - Marketing Management And Research

Ashford University