Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaley Cardenas

Oklahoma City

Summary

Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty. Speak both Spanish and English to help customers better understanding.

Overview

7
7
years of professional experience

Work History

Dental Assistant

Summer dental yukon
12444 NW 10th st.
04.2024 - Current
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.

Registered Dental Assistant

Jefferson Dental Orthodontics
3625 NW 39th St. Oklahoma City, Ok
03.2023 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Customer Service

Walgreens
Nw expressway and council
02.2024 - 06.2025
  • Worked part time
  • costumer service
  • sales associate
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Administrative Assistant

Dove Science Academy
Oklahoma City, OK
08.2021 - 03.2023
  • Answer in English and Spanish multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintain record filing system to improve document organization and management.
  • Schedule office meetings and client appointments for staff teams.
  • Maintain head count and attendance sheets.

Customer Service /Cashier

Home Depot
Oklahoma City, OK
01.2020 - 11.2021
  • Operated tools, equipment, and machinery according to appropriate safety procedures.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings, and items.
  • Developed space planning concepts, color palette selections, and textile presentations.

Cashier

Jack In The Box
Oklahoma City, OK
03.2019 - 11.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated register for transactions with excellent accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier

Schlotzsky's
Oklahoma City, OK
10.2018 - 12.2018
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders accurately
  • Followed food safety procedures.
  • Operated register for accurate transactions.

Education

Associate of Science - Dental Assisting

MIO Dental Careers
Oklahoma City, OK
2022

High School Diploma -

Putnam City High School
Oklahoma City, OK
2019

Skills

  • Technology
  • Attention to detail
  • Bilingual -Spanish
  • Call Center Operations
  • Computer Proficiency
  • Microsoft Word
  • Self-Motivated
  • Training and Development
  • Teambuilding
  • Sales expertise
  • Sales and marketing

References

•Jade schulz (918)964-5231 -Manager summer dental

•dani Cortez (405)264-7352 - coworker

Summer dental

Timeline

Dental Assistant

Summer dental yukon
04.2024 - Current

Customer Service

Walgreens
02.2024 - 06.2025

Registered Dental Assistant

Jefferson Dental Orthodontics
03.2023 - Current

Administrative Assistant

Dove Science Academy
08.2021 - 03.2023

Customer Service /Cashier

Home Depot
01.2020 - 11.2021

Cashier

Jack In The Box
03.2019 - 11.2019

Cashier

Schlotzsky's
10.2018 - 12.2018

Associate of Science - Dental Assisting

MIO Dental Careers

High School Diploma -

Putnam City High School
Kaley Cardenas