Kaley Cardenas
Oklahoma City
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty. Speak both Spanish and English to help customers better understanding.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Summer dental yukon
12444 NW 10th st.
04.2024 - Current
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Registered Dental Assistant
Jefferson Dental Orthodontics
3625 NW 39th St. Oklahoma City, Ok
03.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Customer Service
Walgreens
Nw expressway and council
02.2024 - 06.2025
- Worked part time
- costumer service
- sales associate
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant
Dove Science Academy
Oklahoma City, OK
08.2021 - 03.2023
- Answer in English and Spanish multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain record filing system to improve document organization and management.
- Schedule office meetings and client appointments for staff teams.
- Maintain head count and attendance sheets.
Customer Service /Cashier
Home Depot
Oklahoma City, OK
01.2020 - 11.2021
- Operated tools, equipment, and machinery according to appropriate safety procedures.
- Engaged in user support interactions via telephone, chat and email platforms.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings, and items.
- Developed space planning concepts, color palette selections, and textile presentations.
Cashier
Jack In The Box
Oklahoma City, OK
03.2019 - 11.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated register for transactions with excellent accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Schlotzsky's
Oklahoma City, OK
10.2018 - 12.2018
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders accurately
- Followed food safety procedures.
- Operated register for accurate transactions.
Education
Associate of Science - Dental Assisting
MIO Dental Careers
Oklahoma City, OK2022
High School Diploma -
Putnam City High School
Oklahoma City, OK2019
Skills
- Technology
- Attention to detail
- Bilingual -Spanish
- Call Center Operations
- Computer Proficiency
- Microsoft Word
- Self-Motivated
- Training and Development
- Teambuilding
- Sales expertise
- Sales and marketing
References
•Jade schulz (918)964-5231 -Manager summer dental
•dani Cortez (405)264-7352 - coworker
Summer dental
Timeline
Dental Assistant
Summer dental yukon
04.2024 - Current
Customer Service
Walgreens
02.2024 - 06.2025
Registered Dental Assistant
Jefferson Dental Orthodontics
03.2023 - Current
Administrative Assistant
Dove Science Academy
08.2021 - 03.2023
Customer Service /Cashier
Home Depot
01.2020 - 11.2021
Cashier
Jack In The Box
03.2019 - 11.2019
Cashier
Schlotzsky's
10.2018 - 12.2018
Associate of Science - Dental Assisting
MIO Dental Careers
High School Diploma -
Putnam City High School