Summary
Overview
Work History
Education
Skills
Timeline
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Kaley Crosby

Fort Mill,SC

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

9
9
years of professional experience

Work History

Shift Leader

Willabee Market
03.2024 - 07.2024
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Trained new employees on store policies and procedures.

Server

Rooted Restaurant And Bar
08.2023 - 03.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Working Student

Kingfisher Park Equestrian
05.2016 - 06.2020
  • Worked in team environment to maintain high levels of productivity.
  • Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
  • Checked horses for wellness issues to report problems or treat minor ailments and injuries.
  • Prepared horses for riding, competitions, and shows to condition animals to perform at best.

Fast Food Team Member

Chick-fil-A
03.2015 - 05.2019
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Education

Bachelor of Science - Psychology

Clemson University
12.2022

Skills

  • Positive Attitude
  • Cash Handling
  • Problem-Solving
  • Customer service focus
  • Patience and Empathy
  • Store Cleaning

Timeline

Shift Leader

Willabee Market
03.2024 - 07.2024

Server

Rooted Restaurant And Bar
08.2023 - 03.2024

Working Student

Kingfisher Park Equestrian
05.2016 - 06.2020

Fast Food Team Member

Chick-fil-A
03.2015 - 05.2019

Bachelor of Science - Psychology

Clemson University

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Kaley Crosby