Kaley Folkins
McKinney,TX
Summary
Dynamic manager with a proven track record at BooBoo's Lemonade, excelling in customer service training and inventory management. Enhanced operational efficiency through developed standard operating procedures, while fostering strong customer relationships that increased loyalty. Skilled in financial transaction processing and adept at resolving issues with empathy, driving business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
BooBoo's Lemonade
06.2023 - Current
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored staff in customer service best practices and product knowledge.
- Developed standard operating procedures to enhance workflow efficiency and consistency.
- Managed inventory levels, reducing waste through strategic ordering and stock management.
- Resolved customer inquiries and issues through multiple communication channels, enhancing satisfaction and retention.
- Provided tailored solutions based on individual customer needs, promoting loyalty and long-term relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bookkeeper
Paname Coffee and Tea
04.2025 - 09.2025
- Processed daily financial transactions to ensure accurate record-keeping.
- Assisted in reconciling bank statements with internal financial records.
- Maintained organized filing system for invoices and receipts.
- Supported payroll processing and employee expense reimbursements.
- Maintained and processed invoices, deposits, and money logs.
- Worked Directly with customers and vendors to ensure all accounts and records were correct.
Sales Associate
DSW
03.2021 - 07.2021
- Delivered exceptional customer service, ensuring positive shopping experiences and fostering brand loyalty.
- Assisted in inventory management, tracking stock levels to maintain optimal product availability.
- Collaborated with team members to create visually appealing merchandise displays aligned with company standards.
- Processed transactions accurately, utilizing point-of-sale systems to enhance operational efficiency.
Education
High School Diploma -
Texas Connections Academy
Houston, TX06.2022
Skills
- Customer service training
- Inventory management
- Financial transaction processing
- Standard operating procedures
- Communication skills
- Customer relationship building
- Time management
- Business growth
Certification
Indeed Bookkeeping Certified
TABC
Serv-Safe
Timeline
Bookkeeper
Paname Coffee and Tea
04.2025 - 09.2025
Manager
BooBoo's Lemonade
06.2023 - Current
Sales Associate
DSW
03.2021 - 07.2021
High School Diploma -
Texas Connections Academy