KALEY RETAMOZA
Phoenix,AZ
Summary
Dynamic CSD Lead at Walmart Distribution Center with proven expertise in coaching and development, enhancing safety compliance, and implementing the ATLAS system for operational efficiency. Recognized for building strong relationships and mentoring new hires, driving productivity improvements, and fostering a culture of excellence in service delivery.
Overview
7
7
years of professional experience
Work History
CSD Lead
Walmart Distribution Center
Buckeye, AZ
08.2020 - Current
- Joined Safety Committee to enhance OSHA compliance and mitigate accidents
- Managed WPS Board focused on safety, service, and productivity improvements
- Initiated morning Start Up meetings across multiple shifts to streamline operations
- Supervised and trained new staff in conducting departmental censuses
- Collaborated with various departments to deliver effective training sessions
- Acted as manager during absence, overseeing new area operations effectively
- Adapted to and implemented ATLAS system for operational efficiency on other shifts
- Utilized ATLAS reports for departments, including CSLT, PUT, RSR, and SHIP
- Assisted in developing and implementing strategic plans for service improvement
- Mentored new hires throughout onboarding process and provided ongoing coaching as needed
- Learned Automation SHIP Desk and Exceptions FLIB Rejects
Mail Carrier
United States Postal Service, USPS
Buckeye, AZ
07.2019 - 08.2021
- Maintained energy and enthusiasm in fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Managed customer inquiries regarding mail services and delivery status.
- Assisted other carriers with their routes as needed during peak periods.
CREW MEMBER
Taco Bell
Avondale, AZ
09.2018 - 07.2019
- Communicate with customers regarding orders, comments and complaints
- Provided excellent customer service by greeting customers and meeting quality expectations
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
- Assisted other team members to achieve goals
Skills
- Orientation and Onboarding
- Public Speaking
- Coaching and Development
- Relationship Building
- Customer Service
- Team leadership
- Problem solving
- ATLAS system implementation
Timeline
CSD Lead
Walmart Distribution Center
08.2020 - Current
Mail Carrier
United States Postal Service, USPS
07.2019 - 08.2021
CREW MEMBER
Taco Bell
09.2018 - 07.2019