Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kali Fernandes

Atlanta,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Group Rooms Coordinator

Embassy Suites
Atlanta, GA
08.2022 - Current
  • Coordinated with hotels and other venues to arrange room blocks for groups.
  • Monitored availability of rooms, negotiated rates, and managed all aspects of the room block process.
  • Prepared detailed reports on group reservations and communicated information to relevant departments.
  • Assisted guests with any questions or special requests related to their hotel accommodations.

Condominium Concierge (Part Time)

Centennial Park West Condos
Atlanta, GA
05.2023 - 07.2023
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Managed incoming calls from residents ensuring that all requests were handled efficiently and accurately.
  • Acknowledged and greeted residents entering or leaving building, promoting pleasant environment.
  • Handled mail and package deliveries, keeping items secure.

Assistant Front Office Manager

Hilton Garden Inn Hotel
Atlanta , GA
01.2022 - 08.2022
  • Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
  • Monitored front desk staff performance, ensuring adherence to company standards.
  • Coordinated room assignments, check-in and check-out processes and other guest services activities.
  • Responded promptly to customer inquiries via telephone or email.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Education

High School Diploma -

Wareham High School
Wareham, MA
06-2017

Skills

  • Reservation Management
  • Strong Work Ethic
  • Budgeting and financial management
  • Guest Relations
  • Hotel operations
  • Property Management Systems
  • Staff Training and Development
  • Front Desk Management
  • Night auditing
  • Conflict Management
  • Complaint Handling

Timeline

Condominium Concierge (Part Time)

Centennial Park West Condos
05.2023 - 07.2023

Group Rooms Coordinator

Embassy Suites
08.2022 - Current

Assistant Front Office Manager

Hilton Garden Inn Hotel
01.2022 - 08.2022

High School Diploma -

Wareham High School

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Kali Fernandes