KALI CATALANO
Middleburg
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Manager
FLAME SMOKE & VAPE
06.2025 - Current
- Managed daily store operations, ensuring efficient opening/closing procedures, accurate cash handling, and smooth sales and order processes.
- Trained, supervised, & motivated staff to deliver excellent customer service & maintain product knowledge.
- Created staff schedules & coordinated coverage to ensure smooth operation during peak hours.
- Managed inventory & vendor relationships to ensure consistent stock of popular products & new arrivals.
- Handled customer concerns & returns professionally.
- Ensured compliance with local & state regulations for tobacco & vape product sales, minimizing risk of violations.
- Maintained clean, organized, and safe retail environment, enhancing customer experience and promoting safety.
Bartender
BARLEY & PIE
05.2024 - 09.2025
- Mixed and served a variety of cocktails and beverages for customers.
- Greeted customers and provided excellent customer service.
- Developed strong customer relationships through attentive service and communication.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Maintained cleanliness and organization of the bar area throughout shifts.
Shift Lead
MELLOW MUSHROOM PIZZA BAKERS
03.2018 - 03.2025
- Led training sessions and supervised staff to ensure smooth shift operations.
- Developed training for new staff on menu items and service standards to enhance customer experience.
- Prepared pizzas and grilled items in a fast-paced kitchen environment.
- Ensured cleanliness of work area to maintain safety and compliance standards.
Barback
V PIZZA
05.2021 - 01.2023
- Prepared a variety of beverages according to customer preferences and recipes including craft cocktails/50+ tapped beers.
- Assisted bartenders in drink preparation and served customers at V PIZZA, contributing to a positive dining experience.
- Maintained accurate stock levels of spirits, garnishes, and other essential items to support bar operations.
- Ensured availability of clean glassware and compliance with sanitation standards to enhance customer safety.
- Supported departments to maintain operational efficiency.
Pool Technician
BLUE POND POOLS
01.2015 - 07.2017
- Provided customized care of clients' pools by maintaining safe chemical levels and performing necessary repairs and general maintenance to ensure optimal pool conditions.
- Conducted routine inspections of pool equipment and systems, identifying issues to ensure reliable operation.
- Educated clients on proper pool maintenance practices and seasonal care techniques, enhancing their understanding and ability to sustain pool health.
Education
CERTIFICATE -
TULSA WELDING SCHOOL
Jacksonville01-2018
HIGH SCHOOL DIPLOMA -
FLORIDA YOUTH CHALLENGE ACADEMY
Starke, FL01-2015
Skills
- Situational Awareness
- Serve Safe Certified
- POS transactions
- Customer Service oriented
- Compliance
- Communication Skills
- Ability to receive and delegate tasks
- Cash handling
- Beverage preparation
- Team leadership
- Attention to detail
- Relationship building
Timeline
Manager
FLAME SMOKE & VAPE
06.2025 - Current
Bartender
BARLEY & PIE
05.2024 - 09.2025
Barback
V PIZZA
05.2021 - 01.2023
Shift Lead
MELLOW MUSHROOM PIZZA BAKERS
03.2018 - 03.2025
Pool Technician
BLUE POND POOLS
01.2015 - 07.2017
CERTIFICATE -
TULSA WELDING SCHOOL
HIGH SCHOOL DIPLOMA -
FLORIDA YOUTH CHALLENGE ACADEMY