Kali Ervin
Tulsa
Summary
Administrative and customer operations professional with 10+ years of experience supporting business workflows, managing records, and coordinating cross-functional processes in remote, high-volume environments. Skilled in data annotation, documentation accuracy, and administrative problem-solving, with a strong ability to interpret evolving instructions and deliver precise, high-quality outputs. Adept at collaborating with technical teams, managing sensitive information, and supporting business operations through structured data and process improvements.
Overview
14
14
years of professional experience
Work History
Customer Success Associate
Lumen
05.2022 - 02.2026
- Reduced system latency by 30% through accurate and efficient data handling
- Improved operational efficiency through structured documentation and process alignment
- Interpreted complex workflows and business scenarios to provide accurate documentation, issue resolution, and data updates
- Maintained detailed and structured CRM records, improving data quality and enabling effective tracking of customer interactions and outcomes
- Supported onboarding workflows by coordinating time
- Consistently exceeded KPIs related to accuracy, resolution time, and customer satisfaction in a fast-paced environment
- Adapted quickly to evolving tools, processes, and system updates while maintaining high attention to detail
Leveraged Sales Representative
AT&T
11.2011 - 12.2021
- Consistently achieved and exceeded performance targets through structured workflow management and data accuracy
- Managed business customer accounts, maintaining accurate records, documentation, and communication logs
- Conducted needs analysis and translated business requirements into actionable solutions and documentation
- Developed Excel-based tracking tools to improve organization, reporting accuracy, and workflow efficiency
- Coordinated customer communications and follow-ups, ensuring timely and professional interactions
- Maintained detailed records of customer interactions, transactions, and service updates
- Demonstrated strong organizational skills by managing multiple accounts and priorities simultaneously
Education
High School Diploma -
Union High School
TulsaSkills
- Administrative Operations & Executive Support
- Data Annotation, Labeling & Quality Assurance
- Document & Records Management
- Calendar & Workflow Coordination
- CRM Systems & Data Integrity
- Microsoft Office 365 (Excel, Outlook, Word)
- Google Workspace & Collaboration Tools
- Process Improvement & Workflow Optimization
- Stakeholder Communication & Coordination
- Analytical Thinking & Problem Solving
- Attention to Detail & Accuracy
- Remote Work & Cross-Functional Collaboration
Accomplishments
AT&T Diamond Club Winner 2015
Multiple Growth Mindset Awards
Timeline
Customer Success Associate
Lumen
05.2022 - 02.2026
Leveraged Sales Representative
AT&T
11.2011 - 12.2021
High School Diploma -
Union High School