Lauren Butler
Alpharetta,GA
Summary
Dedicated and versatile professional with a strong background in customer service, caregiving, marketing, and event coordination. Proven ability to enhance customer satisfaction, streamline operations, and build strong team dynamics across various industries. Highly adaptable with a demonstrated ability to quickly respond to evolving needs and policies. Possesses excellent communication, leadership, and organizational skills, with a focus on delivering high-quality service and fostering positive relationships. Committed to contributing to the success of both clients and teams through a proactive and solution-oriented approach.
Overview
16
16
years of professional experience
Work History
Guest Service Agent
Embassy Suites Centennial Park
Atlanta, GA
01.2024 - Current
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
- Scheduled reservations for groups and special events.
Caregiver
N/a
Alpharetta, GA
05.2017 - 06.2023
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Recorded client status progress and challenges in logbooks and reports.
Marketing Assistant
Coca Cola
Atlanta, GA
03.2016 - 05.2017
- Organized promotional events, including scheduling speakers and coordinating activities.
- Conducted market research to identify potential customer segments and target markets.
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
- Answered customer inquiries and provided product knowledge to customers.
Assistant Event Coordinator
Colgate Palmoive
Multiple
05.2009 - 05.2016
- Assisted with the planning and coordination of events, including venue selection, catering arrangements and registration.
- Coordinated with vendors to ensure timely delivery of supplies for events.
- Managed guest lists and maintained accurate records of attendees at each event.
- Responded promptly to inquiries about the organization's services and events.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Master of Business Administration (M.B.A.) - Finance
Georgia Tech
Atlanta, GA12.2018
Bachelor's - Business Admiration : Marketing
Howard University
Washington, DC05.2012
Skills
- Guest check-in and check-out
- Hospitality services
- Client relationship management
- Positive and friendly
- Problem-solving aptitude
- Staff training
- Team building
- Payment processing
Timeline
Guest Service Agent
Embassy Suites Centennial Park
01.2024 - Current
Caregiver
N/a
05.2017 - 06.2023
Marketing Assistant
Coca Cola
03.2016 - 05.2017
Assistant Event Coordinator
Colgate Palmoive
05.2009 - 05.2016
Master of Business Administration (M.B.A.) - Finance
Georgia Tech
Bachelor's - Business Admiration : Marketing
Howard University
Similar Profiles
Johnny SierraJohnny Sierra
Restaurant Manager at Embassy Suites Denver Central ParkRestaurant Manager at Embassy Suites Denver Central Park
David HernandezDavid Hernandez
Inspector/Room Attendant/Janitor/Housemen at Embassy Suites By HiltonInspector/Room Attendant/Janitor/Housemen at Embassy Suites By Hilton
Benito JassBenito Jass
Banquet Server at Embassy SuitesBanquet Server at Embassy Suites
Nishka YeruvaNishka Yeruva
International Diplomacy and Civis Intern at FIIDSInternational Diplomacy and Civis Intern at FIIDS
Kysa ScottKysa Scott
Senior Underwriter at N2G Worldwide Insurance Services, LLCSenior Underwriter at N2G Worldwide Insurance Services, LLC