Stephanie Pysher
Cocoa Beach
Summary
Proficient Guest Services Agent with extensive experience in guest relations and communication. Skilled in enhancing customer satisfaction through attentive service and teamwork. Experienced in front desk operations, conflict resolution, and providing key facility information. Committed to delivering exceptional hospitality and fostering positive guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Agent
MLSBC
Cape Canaveral
01.2026 - Current
- Welcomed guests upon arrival and facilitated smooth check-in experience.
- Addressed guest inquiries and resolved issues promptly to enhance overall satisfaction.
- Greeted guests with a friendly and welcoming attitude.
- Coordinated service during peak guest traffic to uphold high customer service standards.
Nursing assistant
Encompass Health Rehabilitation Hospital
Melbourne
08.2024 - 03.2026
- Assisted patients with daily living activities and personal hygiene routines.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported rehabilitation exercises under the guidance of physical therapists.
- Communicated effectively with patients to understand their needs and concerns.
- Maintained a clean and safe environment for patients and staff.
- Collaborated with healthcare team members to ensure quality patient care.
- Supported patients with eating, grooming, toileting, ambulation, and hygiene to enhance overall comfort and dignity.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Conducted regular safety rounds to identify and address patient concerns proactively.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Responded to patient signal lights and requests promptly to ensure timely assistance.
- Enhanced patient satisfaction by assisting with bathing, dressing, and exercise routines.
- Reported environmental risks or equipment malfunctions to supervisor.
- Collected specimens for laboratory testing such as urine samples.
Merchandise Manager
Dollar Tree Stores
Kutztown
04.2024 - 07.2025
- Managed inventory levels to ensure product availability and minimize stockouts.
- Coordinated merchandise displays to enhance visual appeal and drive customer engagement, resulting in increased foot traffic.
- Analyzed sales trends to optimize product assortment and pricing strategies, ensuring competitive positioning and improved sales performance.
- Collaborated with suppliers to maintain quality standards and timely deliveries.
- Trained team members on merchandising standards and best practices for store presentation.
- Implemented loss prevention strategies to safeguard merchandise against theft and damage.
- Created seasonal and promotional displays to maximize sales and profits.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Developed and implemented merchandise strategies that aligned product assortment with customer preferences, contributing to higher sales.
Education
High School Diploma -
Conrad Weiser High School
Robesonia, PA06-1994
Skills
- Front desk operations
- Check-in and Check-out procedures
- Guest services
- Guest relations
- Customer engagement
- VIP services
- Customer service software
- Cash handling
- Cash management
- Inventory management
- Effective communication
- Team player mentality
- Guest safety
- Patient care assistance
- Check-in and Check-out procedures
Certification
CPR CERTIFICATION
Timeline
Guest Service Agent
MLSBC
01.2026 - Current
Nursing assistant
Encompass Health Rehabilitation Hospital
08.2024 - 03.2026
Merchandise Manager
Dollar Tree Stores
04.2024 - 07.2025
High School Diploma -
Conrad Weiser High School