Kali Gross
Grand Rapids
Summary
SLP turned cross-functional facilitator with extensive experience elevating clinical teams through training, process optimization, and collaborative problem-solving. I’ve supported healthcare systems nationwide—building rapid rapport, standardizing documentation practices, and improving continuity of care in fast-paced environments. My background in customer success strengthened my ability to understand stakeholder needs, remove barriers, and drive successful adoption of new processes. I’m now pursuing a role where I can advance clinician development at scale while contributing to innovative, mission-driven program growth.
Overview
8
8
years of professional experience
Work History
Travel Speech-Language Pathologist
12.2021 - Current
- Rapidly assimilated into clinical teams across the U.S., adapting to new workflows and contributing to operational efficiency.
- Ensured accuracy in clinical documentation and billing procedures throughout the patient journey, supporting compliance and timely reimbursement.
- Rebalanced heavy caseloads and refined scheduling systems to restore compliance, reduce burnout, and boost billing performance by 15%.
- Health Systems served include: Trinity Health, Providence Health, Corewell Health, Hawaii Health Systems, Rivetus, ASC, Aegis, PACs Group Inc.
Customer Success Manager
Vincere Health
06.2022 - 11.2022
- Built strong relationships with patients and provider systems including coordinating with teams at the Mayo Clinic, Memorial Sloan Kettering, and Boston Medical to drive adherence and engagement to the program.
- Translated clinical insights into actionable feedback for product and operations teams.
- Monitored engagement metrics and tracked client interactions in HubSpot CRM to identify trends and proactively resolve barriers to success.
- Delivered onboarding and training that simplified technology adoption and boosted satisfaction scores.
Speech-Language Pathologist
Beacon Health System
10.2017 - 11.2021
- Led a system-wide rollout of IDDSI, coordinating efforts across EMR engineers, physicians, dietary, and culinary teams.
- Designed and delivered training programs that boosted staff engagement, compliance, and consistency across departments.
- Recognized as an EMR 'Super User' for leading workflow customization and staff training, resolving integration challenges, and improving technology adoption.
- Partnered with leadership to identify cost-saving opportunities and develop new service lines, contributing to growth and financial performance.
Education
Master of Arts -
Central Michigan University
05.2017
Bachelor of Science - undefined
Central Michigan University
12.2014
Skills
- Proficient Across Multiple EMRs & Microsoft Office
- HubSpot CRM
- Cross-Functional Communication
- Developing Standard Procedures
- Workflow Optimization
- Program Development
- Staff Training
- Patient Journey
- Rapport Building
- Detail Oriented & Highly Organized
Timeline
Customer Success Manager
Vincere Health
06.2022 - 11.2022
Travel Speech-Language Pathologist
12.2021 - Current
Speech-Language Pathologist
Beacon Health System
10.2017 - 11.2021
Bachelor of Science - undefined
Central Michigan University
Master of Arts -
Central Michigan University