Kali McMillian
Atlanta,GA
Summary
Ambitious production professional bringing five years of success supporting operational efficiency. Helps maintain continuity with high-level coordination and collaboration skills. Proactive communicator excels in high-volume workload environments, leveraging resourceful problem-solving and industry knowledge.
Overview
7
7
years of professional experience
Work History
Operations Associate
Southeast Costume Company
09.2022 - 08.2023
- Helped patrons find the clothing, shoes and accessories needed for their productions.
- Answered phones and emails and resolved customer issues and complaints.
- Interacted with customers, promoting excellent service and experiences to generate repeat business.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Served as lead to facilitate office administration functions.
Production Associate
The National Theatre For Children
01.2017 - 08.2020
- Managed 8 seasons of touring children’s theatre productions through Salesforce
- Scheduled all travel and hotel accommodations during the rehearsal process and after tours ended for more than 50 actors.
- Organized the rehearsal calendar for actors, including scheduling meetings, rehearsal times, fittings, and sending reminders when necessary.
- Cast touring productions through large conferences and auditions.
- Received high praise for the 40+ costumes single-handedly constructed over the course of a two month filming process.
- Switched entirely to remote work during the Covid-19 pandemic, organizing and attending Zoom meetings with company staff.
Education
Bachelor of Arts - Theatre
Berry College
Mount Berry, GA12.2012
Skills
- Workflow Optimization
- Verbal and Written Communication
- Project Management
- Detail Oriented
- Customer Relations
- Problem Resolution
- Microsoft Outlook
- Trained in: Salesforce, Slack, Zoom, RTPro
Languages
French
Limited Working
Timeline
Operations Associate
Southeast Costume Company
09.2022 - 08.2023
Production Associate
The National Theatre For Children
01.2017 - 08.2020
Bachelor of Arts - Theatre
Berry College
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