Kali Montoya
Erie,CO
Summary
Results-driven professional with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Wheels Up
06.2022 - Current
- Collaborated with various departments to ensure seamless operations.
- Revamped processes and standardized workflows for pilot support efficiency.
- Championed initiatives that improved pilot experience and service quality.
Account Manager
Wheels Up
06.2021 - 06.2022
- Orchestrated client relationships, managing sales and renewal processes to enhance retention and revenue targets.
- Developed strategies to increase revenue from existing members.
- Managed multiple accounts simultaneously while meeting deadlines.
Charter Sales Specialist
Mountain Aviation (aquired by Wheels Up)
02.2017 - 06.2021
- Consistently recognized as top sales performer, regularly exceeding sales targets.
- Managed strategic key accounts to build relationships and identify new business opportunities.
- Researched competitors, economics and other key facets to better understand current market trends.
Charter Sales Account Executive
Solairus Aviation
10.2015 - 06.2016
- Streamlined quoting process by delivering prompt, accurate price quotes to wholesale and retail clients.
- Engaged high-end clients, providing exceptional customer service and industry insights.
- Monitored industry trends and competitive landscape to ensure best practices were being utilized.
Dispatch and Logistics
Angel MedFlight
05.2014 - 06.2015
- Scheduled and quoted Part 91 and Part 135 flights to ensure compliance and efficiency.
- Executed comprehensive domestic and international flight planning while maintaining organized records.
- Monitored pilot and medical crew duty times to uphold regulatory adherence.
Education
High School Diploma -
Peak to Peak Charter School
Lafayette, CO05.2007
Skills
- Process optimization
- Workflow standardization
- Client relationship management
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Organizational skills
- Attention to detail
- Microsoft Office Suite
- Salesforce CRM
- Slack proficiency
References
References available upon request.
Timeline
Operations Specialist
Wheels Up
06.2022 - Current
Account Manager
Wheels Up
06.2021 - 06.2022
Charter Sales Specialist
Mountain Aviation (aquired by Wheels Up)
02.2017 - 06.2021
Charter Sales Account Executive
Solairus Aviation
10.2015 - 06.2016
Dispatch and Logistics
Angel MedFlight
05.2014 - 06.2015
High School Diploma -
Peak to Peak Charter School
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