Kali Moreno
Las Vegas ,NV
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Las Vegas
02.2025 - Current
- Prepared high-quality beverages following standardized recipes and presentation guidelines.
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Operated espresso machines and brewing equipment with precision to ensure beverage quality.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation standards.
- Engaged with customers to provide personalized recommendations and foster loyalty relationships.
- Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
Front Desk Receptionist / Guest Services
Luxor Casino
Las Vegas
09.2024 - 01.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Assisted guests with inquiries, providing exceptional customer service to enhance overall experience.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
- Utilized reservation systems to manage bookings and optimize room availability effectively.
- Implemented procedures for handling guest complaints, resulting in improved satisfaction levels.
- Processed payments and maintained accurate financial records at the front desk.
Receptionist
Rent Oil Of America
Las Vegas
11.2022 - 08.2024
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized filing systems for client records and essential documents.
- Assisted in processing customer inquiries and resolving issues effectively.
- Supported office supply management by tracking inventory levels and placing orders as needed.
Crew Member
Nestle Toll House Cafe
Planet Hollywood Casino
05.2019 - 08.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and retention.
- Operated point-of-sale systems efficiently, maintaining accuracy in cash handling and transactions.
- Collaborated with team members to streamline workflow, enhancing service speed and efficiency.
- Trained new crew members on operational procedures and safety protocols, fostering a cohesive team dynamic.
- Maintained cleanliness and organization of work area, adhering to health and safety standards consistently.
Education
High School Diploma -
Desert Oasis
Las Vegas, NVSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Exceptional customer service
Languages
Spanish
Professional Working
Timeline
Barista
Starbucks
02.2025 - Current
Front Desk Receptionist / Guest Services
Luxor Casino
09.2024 - 01.2025
Receptionist
Rent Oil Of America
11.2022 - 08.2024
Crew Member
Nestle Toll House Cafe
05.2019 - 08.2022
High School Diploma -
Desert Oasis