Kali Pendlebury
Manchester,NH
Summary
Team member turned manager with Savers (TVI Inc), overseeing and managing all retail sales operations. Expert in retail warehouse operations and customer service, demonstrated by and leading team training and store initiatives with a driven work ethic. Skilled at interviewing, hiring and training employees.
Overview
11
11
years of professional experience
Work History
Retail Sales Manager
TVI Inc
12.2014 - Current
- Started as a team member, promoted to a supervisor, production manager, and now retail sales manager.
- Oversaw all cash, credit, exchanges and gift card transactions.
- Oversaw, trained and implemented the transition from traditional registers to self checkouts.
- Maintained company's merchandise standards through general housekeeping and planograms.
- Addressed customer concerns.
- Recruited, hired, trained and oversaw hundreds of new associates and managers.
- Managed day-to-day staffing and handled scheduling for employees.
- Conducted regular staff meetings.
- Oversaw employee performance and conducted employee reviews
- Collaborated with other department managers to create a cohesive in-store experience between departments.
- Audited, adjusted and finalized payroll.
Server
Arbors Of Bedford
01.2014 - 01.2015
- Managing many dietary restrictions for guest with Alzheimer's.
- Following FDA guidelines for safe food preparation and handling.
- Preparing and serving meals.
Manager
McDonalds
05.2013 - 04.2014
- Serving customers and handling any needs or issues that arose.
- Counting, and placing Inventory.
- Training new team members.
- Managing money.
Education
High School Diploma -
Manchester West High School
Manchester, NH05.2013
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Retail Warehouse Operations
- Proficient in Kronos
- Proficient in UKG
- Forklift Certified
- Baler Certified
Timeline
Retail Sales Manager
TVI Inc
12.2014 - Current
Server
Arbors Of Bedford
01.2014 - 01.2015
Manager
McDonalds
05.2013 - 04.2014
High School Diploma -
Manchester West High School
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