Kali Weixel
Valrico
Summary
Dynamic Assistant Manager with proven expertise at The Parts House in optimizing inventory management and enhancing team performance. Skilled in operations management and customer relations, I successfully implemented process improvements that streamlined operations and fostered a collaborative environment, driving sales growth and elevating service standards.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.
Overview
18
18
years of professional experience
Work History
Assistant Manager/Dispatcher
The Parts House
01.2016 - Current
- Assisted in managing inventory levels to ensure optimal stock availability.
- Coordinated team schedules to enhance operational efficiency and coverage.
- Supported training initiatives for new staff, fostering a collaborative work environment.
- Implemented process improvements that streamlined daily operations and reduced errors.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained new staff on operational procedures and compliance standards, enhancing team performance.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Utilized computerized dispatch systems to track vehicle locations and status updates.
- Implemented workflow improvements that increased response time efficiency across teams.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
Cashier/CSM
Walmart
04.2008 - 09.2015
- Processed transactions efficiently using POS systems and maintained accurate cash handling procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored inventory levels, restocked merchandise, and ensured product availability for customers.
- Trained new employees on register operations, customer interactions, and store policies.
Education
High School Diploma -
Ptec
St Petersburg FlSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Operations management
- Sales growth
- Dispatch of drivers
- Attention to detail
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Dispatching procedures
- Dispatch coordination
- Data entry
- Route planning
- Map reading
- Routing orders
- Incident reporting
- Record keeping
- Updating logs
- Traffic monitoring
- Closing tickets
Timeline
Assistant Manager/Dispatcher
The Parts House
01.2016 - Current
Cashier/CSM
Walmart
04.2008 - 09.2015
High School Diploma -
Ptec