Kali Witchard
Dothan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Career Services Advisor
Ultimate Medical Academy Online
03.2023 - 02.2025
- Maintained detailed records of student interactions within the Career Services database for accurate reporting purposes.
- Conducted mock interviews and worked with job seekers to develop and enhance networking skills.
- Identified resources, tech tools, organizations and associations helpful for career searches.
- Matched job seekers to employer positions and maintained ongoing relationships with companies to drive successful outcomes.
Billing Representative
Spectrum, Charter Communications LLC
11.2021 - 01.2023
- Reviewed and solved account and billing discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Service Representative
USAA Federal Savings Bank
05.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Arts - Information Technology
University of Phoenix
Phoenix, Arizona01.2023
Skills
- Strong communication skills
- Collaborative teamwork
- Problem-solving skills
- Critical thinking
- Technical support
- Active listening
- Data entry
- Customer service
- Call center experience
- Account management
- Microsoft outlook
Timeline
Career Services Advisor
Ultimate Medical Academy Online
03.2023 - 02.2025
Billing Representative
Spectrum, Charter Communications LLC
11.2021 - 01.2023
Customer Service Representative
USAA Federal Savings Bank
05.2019 - 10.2021
Associate of Arts - Information Technology
University of Phoenix
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