KALI YANG
Sacramento,CA
Summary
Detail-oriented administrative professional skilled in building operations and customer service. Coordinates maintenance requests, collaborates with vendors and property management, and supports various building projects. Facilitates new-hire training, manages office supplies, and ensures smooth daily operations. Effectively supports employees, visitors, and leadership while handling multiple responsibilities.
Overview
19
19
years of professional experience
Work History
Patient Contact Center Facilities Management Specialist 2
UC Davis Health
Rancho Cordova, CA
09.2022 - Current
- Serve as receptionist, building coordinator, and safety coordinator, supporting employees, visitors, and daily building operations.
- Coordinate building and maintenance requests with Property Management by identifying issues, escalating concerns, and following through to ensure timely resolution; log and track requests for data collection, monitoring, and reporting.
- Serve as a primary point of contact and liaison between internal departments, external clients, contracted vendors, and Property Management to facilitate effective communication, coordination, and resolution of building-related needs
- Provide administrative support to the Executive Assistant, assisting with operational needs, coordination, and day-to-day administrative activities.
- Lead and support building projects as requested, coordinating activities and assisting with project-related needs to help ensure successful completion.
- Coordinate Patient Service Representative (PSR) new-hire training in collaboration with IT Education and various Ambulatory Care departments; assist new hires and departments with training-related questions and provide guidance to support a smooth onboarding process.
- Manage office supply ordering through Infor Lawson and monitor resources to ensure departments have necessary supplies and materials.
- Utilize Infor Lawson, Aggie Travel/Expense, Bulk Mail, and Aggie Print/Repro Graphics to support department operations and administrative processes.
- Use Microsoft Outlook, Word, Excel, PowerPoint, Visio, and Forms for communication, documentation, reporting, data collection, and administrative support.
- Assist colleagues with building-related questions, service requests, and operational needs.
- Facilitate the Employee of the Month recognition program, coordinating program activities and supporting employee recognition efforts.
Cook I
UC Davis Campus – Segundo Dining Commons
Davis, CA
11.2015 - 09.2022
- Prepared and served food products according to established quality, quantity, recipe, portion-control, and temperature standards.
- Adhered to HACCP, food safety, sanitation, and workplace safety procedures to ensure compliance and safety.
- Monitored food temperatures throughout required HACCP steps and completed required documentation, reports, and logs.
- Cleaned and sanitized dishes, utensils, equipment, workspaces, and kitchen areas according to department standards.
- Cleaned and sanitized dishes, utensils, equipment, and kitchen areas to uphold department standards and maintain hygiene.
- Properly handled food, chemicals, equipment, broken glass, spills, and other workplace safety concerns.
- Properly stored, labeled, and dated food products according to department policies.
- Collaborated with team members in fast-paced, high-volume environment to consistently uphold quality and safety standards.
Customer Assistant 2 (Lead)
La Bou Bakery & Cafe
Sacramento, CA
03.2008 - 12.2015
- Provided customer service and responded to customer questions and concerns in person and over the phone.
- Helped train and support staff while ensuring employees remained informed of company policies, procedures, and guidelines.
- Worked with management to identify opportunities to improve customer service strategies and overall cafe operations.
- Acted as opening baker, preparing pastries, cookies, breads, and other bakery products.
- Oversaw store inventory and ordered supplies to ensure smooth daily operations.
- Trained and supported staff, ensuring adherence to company policies and procedures.
- Collaborated with management to enhance customer service strategies and optimize cafe operations.
- Served as opening baker, preparing pastries, cookies, breads, and other bakery products.
Education
Associate of Science (A.S.) - Business Administration
Cosumnes River College
Sacramento, CA05.2024
High School Diploma - undefined
Sacramento Academic and Vocational Academy
Sacramento, CA06.2010
Skills
- Administrative Support
- Customer Service
- Team collaboration
- Critical Thinking & Problem Solving
- Teamwork & Collaboration
- Facilities coordination
- Dependability & Accountability
- Adaptability & Flexibility
- Proactive & Self-Motivated
- Creativity & Resourcefulness
Timeline
Patient Contact Center Facilities Management Specialist 2
UC Davis Health
09.2022 - Current
Cook I
UC Davis Campus – Segundo Dining Commons
11.2015 - 09.2022
Customer Assistant 2 (Lead)
La Bou Bakery & Cafe
03.2008 - 12.2015
High School Diploma - undefined
Sacramento Academic and Vocational Academy
Associate of Science (A.S.) - Business Administration
Cosumnes River College