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Kalia Andino
St. Cloud,FL
Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Work Type
Full TimeLocation Preference
On-SiteRemoteLocation: St. Cloud, FLKissimmee, FLOrlando, FL
Open to relocation: No
Important To Me
Work-life balanceHealthcare benefits401k matchFlexible work hoursCompany CulturePersonal development programsCareer advancementSummary
Dedicated security officer skilled in managing facility security and emergency response protocols. Experience in overseeing compliance with federal regulations, conducting thorough visitor screenings, and maintaining audit readiness in security systems. Multilingual communicator with a strong background in enhancing visitor experiences through effective service and safety measures.
Overview
1
1
Certification
9
9
years of professional experience
2
2
Languages
Work History
Unarmed Security Guard
Allied Universal Security
Maitland, FL
10.2023 - Current
- Conducted regular patrols and monitored CCTV cameras to deter potential security threats.
- Maintained visitor logs and enforced access control policies to ensure site safety and security compliance.
- Responded to emergencies efficiently, ensuring site safety.
- Completed detailed incident reports and identified security risks.
- Provided customer service and addressed client concerns to enhance visitor experience and foster a secure environment.
- Operated multiple systems including DISS, SIMS, and VIS.
Receptionist
Great Clips Salon
Orlando, FL
01.2023 - 11.2023
- Greeted and assisted customers, contributing to a welcoming and positive experience.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Confirmed appointments and managed client records.
- Maintained reception area cleanliness and compliance with regulations.
Shift Leader
Wingstop
Winter Park, FL
05.2022 - 12.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Ramp Agent & Crew Chief
Airport Terminal Services
Orlando, FL
11.2021 - 06.2022
- Executed ramp agent duties, ensuring safe and timely baggage handling and aircraft marshaling.
- Finalized safety-critical flight paperwork, accurately documenting baggage counts, load counts, and passenger counts.
- Delegated tasks to crew members to ensure efficient operations during shifts.
- Communicated with customers, coworkers, supervisors, and airport personnel regarding irregularities.
Cabin Crew Cleaner (Part-Time)
AccuFleet International
Orlando, FL
06.2021 - 11.2021
- Executed sanitation procedures and ensured compliance with cleanliness standards for overall aircraft safety.
- Stocked and maintained cleanliness of bathrooms, vents, cockpits, food areas, and supply storage to uphold hygiene standards.
- Cleaned and vacuumed aircraft interiors to maintain passenger comfort and safety.
Shift Leader / Crew Trainer / Cashier
Wingstop
Orlando, FL
04.2020 - 06.2021
- Trained new hires and retrained employees, including managers.
- Supervised staff while ensuring efficient service as cashier and cook.
- Ensured customer satisfaction and compliance with food service standards.
- Managed cash drawers and ensured accuracy in transaction processing.
- Developed understanding of managerial duties through performance of select responsibilities.
Store Associate
Target
Orlando, FL
10.2019 - 01.2020
- Provided product information and assistance to customers in-store and via phone, improving customer satisfaction.
- Monitored promotions, price changes, and seasonal products to ensure accurate customer guidance.
- Organized sales floors and restocked merchandise to enhance shopping experience.
Retail Store Associate (Part-Time)
Rue21
Orlando, FL
05.2019 - 10.2019
- Delivered exceptional customer service by resolving inquiries and concerns to foster positive customer relationships.
- Assisted customers with product selection, sizing, and promotions.
- Processed sales transactions accurately, contributing to smooth checkout experience for customers.
- Maintained visual merchandising standards and ensured merchandise availability to enhance customer shopping experience.
Hostess
Texas Roadhouse
Orlando, FL
02.2018 - 05.2019
- Delivered exceptional customer service while managing reservations to enhance guest experience.
- Escorted customers to tables, fostering a welcoming atmosphere that encouraged repeat visits.
- Facilitated accurate cash transactions and assisted with takeout orders to streamline service.
Education
High School Diploma - Winter Park, FL
03-2019
Skills
- Facility security management
- Security clearance
- CCTV monitoring
- Emergency response coordination
- Security systems oversight
- Access control strategies
- Crisis management
- Conflict de-escalation
- Public safety protocols
- Surveillance equipment checks
- Visitor screening and management
- Safety compliance and briefings
- Emergency assistance training
- Report writing
- High-pressure problem solving
- Dispute mediation
- Situational awareness training
- Radio communication proficiency
- Shift management and scheduling
- Security team coordination
- Staff onboarding processes
- Microsoft Office proficiency
- Google Docs expertise
- Zoom communication skills
- SharePoint utilization
- Ramp operations management
- Baggage handling procedures
- Aircraft marshaling techniques
- Flight documentation accuracy
- Crew leadership skills
- Cash handling strategies
- Attention to detail in operations
Certification
- Driver's License
- Class D Security License, 11/01/25
- Guard Card
- Secret Clearance
Languages
English, Fluent
- Spanish, Intermediate
- American Sign Language (ASL), Beginner
Work Authorization
Authorized to work in the US for any employer.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Spanish
Elementary (A2)
A2
Interests
Science
Art: Drawing, Sketching, painting, etc
Cars, Motorcycles, etc
Timeline
Unarmed Security Guard - Allied Universal Security
10.2023 - Current
Receptionist - Great Clips Salon
01.2023 - 11.2023
Shift Leader - Wingstop
05.2022 - 12.2022
Ramp Agent & Crew Chief - Airport Terminal Services
11.2021 - 06.2022
Cabin Crew Cleaner (Part-Time) - AccuFleet International
06.2021 - 11.2021
Shift Leader / Crew Trainer / Cashier - Wingstop
04.2020 - 06.2021
Store Associate - Target
10.2019 - 01.2020
Retail Store Associate (Part-Time) - Rue21
05.2019 - 10.2019
Hostess - Texas Roadhouse
02.2018 - 05.2019
Aloma Charter High School - High School Diploma, Winter Park, FL