Enger Reynoso
The Bronx,NY
Summary
Driven professional with a robust background in security and customer service, notably as an Unarmed Security Guard at Pax Assist. Excelled in facility security, emergency response, and customer interaction, enhancing safety and client satisfaction. Demonstrated exceptional situational awareness and communication skills, significantly improving operational efficiency and team cohesion.
Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Lastly, I'm ready to contribute to a dynamic team and make a positive impact.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Pax Assist
02.2024 - Current
- Identified potential threats or hazards onsite and took appropriate action to address them promptly.
- Ensured proper verification of identification for individuals entering the facility following security protocols.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Patrolled assigned areas to detect suspicious activity and prevent unauthorized access.
- Observed all entrances for any signs of criminal activities or trespassers.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Food Delivery Driver
Instacart
04.2023 - 01.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Assisted in loading and unloading supplies when needed from suppliers or vendors.
- Delivered food orders promptly and strictly adhered to delivery schedules for various customer locations.
- Utilized customer feedback to continuously improve delivery practices, focusing on punctuality, food quality, and customer interaction.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Delivery Driver
Uber Eats
03.2022 - 01.2024
- Resolved customer disputes quickly and professionally following company policy guidelines.
- Complied with company policies related to safe driving practices and procedures.
- Answered customer inquiries regarding menu items, prices, and availability.
- Ensured that the correct order was delivered to the customer.
- Processed online payments via credit card, debit card, or PayPal.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Retail Sales Associate
Cookies Kids Department Store
05.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2027
High School Diploma -
Bronx School For Law, Government And Justice
Bronx06.2023
Skills
- Facility Security
- Crowd Control
- Situational Awareness
- Patrolling Techniques
- Attention to detail
- Excellent workflow management
- Team Player
- Continuous Improvement
- Reliable and Responsible
- Excellent Communication
- Data Entry
- Active Listening
- High-energy attitude
- Payment Processing
- Customer Service
- Critical thinking
- Emergency Response
- Facility Security
- GPS Navigation
- Safe Food Handling
- Motor Vehicle Operation
- Self-defense tactics
- Report Writing
- Security Equipment Operation
- CCTV Monitoring
- Incident Reporting
- Crime Prevention Strategies
- Loss Prevention Tactics
- Accident Investigations
Certification
- Security Guard License
- Driver license
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Unarmed Security Guard
Pax Assist
02.2024 - Current
Retail Sales Associate
Cookies Kids Department Store
05.2023 - 10.2023
Food Delivery Driver
Instacart
04.2023 - 01.2024
Delivery Driver
Uber Eats
03.2022 - 01.2024
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Bronx School For Law, Government And Justice
- Security Guard License
- Driver license
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