Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kalia Lee

Milwaukee,WI

Summary

Detail-oriented and customer-focused professional pursuing an Associate Degree in Accounting, seeking a Consultation Provider position to apply strong communication abilities, technical skills, and a commitment to delivering quality client support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Personal Care Worker

Focus Home Healthcare LLC
05.2021 - 03.2025
  • Assisted clients with scheduling appointments and managing medication refills, ensuring accurate and timely follow-up.
  • Communicated with healthcare providers and pharmacies to coordinate services and relay essential information.
  • Supported client decision-making by offering clear explanations of daily care routines.
  • Maintained accurate logs of client needs and responded promptly to service requests.
  • Promoted a safe and comfortable living environment by performing light housekeeping duties.

Front Desk Staff

University of Wisconsin-Milwaukee
09.2017 - 05.2018
  • Acted as the first point of contact for students and visitors, handling inquiries via phone and in-person with clarity and professionalism.
  • Provided consultation support for students navigating departmental services and resources, referring them appropriately.
  • Entered and managed sensitive information in databases, ensuring data accuracy and confidentiality.
  • Collaborated with internal departments to coordinate student-facing events and resolve front-line service concerns efficiently.

Dietary Aide

St. Camillus
01.2016 - 10.2016
  • Communicated dietary changes to kitchen staff for accurate meal preparation.
  • Assisted in preparing and delivering personalized meals.
  • Kept all kitchen areas clean, tidy and free of hazards.

Education

Technical Diploma - Accounting Assistant

Milwaukee Area Technical College (MATC)
Milwaukee, WI

Associate Degree - Accounting

Milwaukee Area Technical College (MATC)
Milwaukee, WI
05.2026

Skills

  • Customer Service & Client Confidentiality
  • Call Handling & Active Listening
  • Microsoft Office Suite & QuickBooks
  • Data Entry & Recordkeeping
  • Bilingual: Fluent in Hmong and English
  • Multitasking & Organization

Certification

  • Intuit QuickBooks Online Certified User (2023)
  • Microsoft Office Suite - Excel Certified 2019 (2023)

Interests

Baking, music, and crafts.

Timeline

Personal Care Worker

Focus Home Healthcare LLC
05.2021 - 03.2025

Front Desk Staff

University of Wisconsin-Milwaukee
09.2017 - 05.2018

Dietary Aide

St. Camillus
01.2016 - 10.2016

Technical Diploma - Accounting Assistant

Milwaukee Area Technical College (MATC)

Associate Degree - Accounting

Milwaukee Area Technical College (MATC)

Similar Profiles

CREATE PROFILE