Kalia Warren
Austin
Summary
Dedicated customer service representative with proven problem resolution skills. Successfully enhanced customer satisfaction through effective communication and relationship building.
Overview
3
3
years of professional experience
Work History
Social Media Marketing Intern
House of Proclamation
Austin
01.2026 - Current
- Contributed to development of social media strategies that enhanced audience engagement.
- Collaborated with team members to generate innovative campaign ideas and themes.
- Brainstormed creative content ideas to enhance marketing efforts.
- Scheduled and published posts across various social media accounts efficiently.
- Researched industry-related topics to inform content development and strategy.
- Participated in brainstorming sessions to generate new marketing ideas.
- Researched and identified target audience preferences, trends, and behaviors.
Customer Service Representative
Delta Air Lines, Inc
Austin
10.2023 - Current
- Assisted customers with flight reservations and itinerary changes, ensuring smooth travel experiences.
- Resolved customer inquiries and provided support during travel disruptions.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Communicated flight information to passengers clearly and promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained professionalism in stressful situations, effectively diffusing tensions and fostering positive interactions.
Education
High School Diploma -
East Paulding High School
Dallas, GA05-2022
Skills
- Customer consulting
- Customer satisfaction measurement
- Problem resolution
- Community management
- Platform growth development
- Content scheduling
- Social media posting
- Product launch support
- Customer service
- Documentation management
- Typing proficiency
- Critical thinking
- Relationship building
- Staff training
- Cultural awareness
- Multitasking and organization
Timeline
Social Media Marketing Intern
House of Proclamation
01.2026 - Current
Customer Service Representative
Delta Air Lines, Inc
10.2023 - Current
High School Diploma -
East Paulding High School