Kalicia Doles
Waverly,OH
Summary
Detail-oriented professional with extensive experience in customer service, cash handling, and problem-solving. Skilled in accurate transaction processing, building positive relationships, and maintaining confidentiality. Excels in fast-paced environments, multitasking, and promoting services to meet client needs. Dedicated to delivering courteous, efficient, and professional financial services.
Overview
4
4
years of professional experience
Work History
Occupational Therapy Assistant
Special Touch Homecare
Waverly, OH
2024.11 - Current
- Delivers high-quality care to patients, ensuring their needs are met with empathy and respect, similar to providing courteous and professional service to members.
- Maintains precise and detailed client records, mirroring the need for accuracy in processing deposits, withdrawals, and loan payments.
- Manages a full schedule of home visits efficiently, reflecting the ability to meet daily teller deadlines and responsibilities.
Occupational Therapy Assistant
Kidz Connect Therapy
Portsmouth, OH
2024.06 - 2024.12
- Documented progress and verified treatment plans with precision, similar to verifying transactions and balancing cash totals.
- Provided information to families about therapy plans, comparable to explaining credit union services and account changes to members.
- Maintained strict privacy of client information, directly aligning with the teller role's requirement to protect member account details.
Server
Ritchie's Backyard BBQ
Piketon, OH
2022.08 - 2024.06
- Delivered excellent service through promptly addressing customer needs, comparable to serving credit union members courteously and professionally.
- Processed payments with accuracy, including cash and card transactions, directly applicable to teller responsibilities such as handling deposits and withdrawals.
- Ensured orders were accurate and special requests were met, applicable to the need for precision in processing and verifying transactions.
- Promoted menu items to customers, aligning with cross-selling credit union services like loans and savings accounts.
Cosmetologist
Hair Gallery Salon & Day Spa
Piketon, OH
2021.07 - 2022.08
- Provided personalized services to clients, ensuring their needs were met professionally, matching the teller role's focus on serving members effectively.
- Processed payments with 100% accuracy, including cash and card transactions, directly applicable to disbursing cash or checks and balancing accounts.
- Promoted salon products and services, comparable to cross-selling credit union services such as loans and new accounts.
Education
Bachelor of Science - Business Administration and Management
Shawnee State University
Portsmouth2027-05
Associate of Applied Science - Occupational Therapy Assistant
Shawnee State University
Portsmouth, OH2024-04
1500 Hour Cosmetology Program -
Paramount Beauty Academy
Portsmouth, OH2021-07
High School Diploma -
Waverly High School
Waverly2018-05
Some College (No Degree) - Sport And Exercise Studies
University of Rio Grande
Rio Grande, OHSkills
- Customer Service
- Cash Handling
- Attention to Detail
- Sales and Cross-Selling
- Interpersonal Skills
- Time Management
- Problem-Solving
- Team Collaboration
- Confidentiality
Timeline
Occupational Therapy Assistant
Special Touch Homecare
2024.11 - Current
Occupational Therapy Assistant
Kidz Connect Therapy
2024.06 - 2024.12
Server
Ritchie's Backyard BBQ
2022.08 - 2024.06
Cosmetologist
Hair Gallery Salon & Day Spa
2021.07 - 2022.08
Bachelor of Science - Business Administration and Management
Shawnee State University
Associate of Applied Science - Occupational Therapy Assistant
Shawnee State University
1500 Hour Cosmetology Program -
Paramount Beauty Academy
High School Diploma -
Waverly High School
Some College (No Degree) - Sport And Exercise Studies
University of Rio Grande