Kalie Olivo
Bronx,NY
Summary
Highly motivated Senior Leasing Consultant with 5+ years in diverse customer services relations. Passionate in generating sales and driving stellar performance. Possessing strong interpersonal capabilities, a strong work ethic with a keen willingness to adapt and retain new processes.
Overview
6
6
years of professional experience
Work History
Senior Community Consultant
Avalon Clinton / Avalon Midtown West
New York, NY
06.2023 - Current
- Implemented community NPS strategies and spearheaded positive growth on month over month JART move in and mid lease metrics.
- Onboarded 5 associates and thoroughly trained on AVB policies/ procedures including community specific items (Rent Stabilized & Market)
- Oversaw lead management and application for neighborhood communities totaling to over 2000 units
- Maintained communities target goal attainment of 109% year to date, directly contributing to a favorable occupancy variance.
- Revamped outdated community materials such as the Move in Packet and orientation process to drive favorable move in feedback.
- Coached associates on converting leads to applications resulting in a ratio of 40% for visit to application metric for both communities
- Created a strong rapport with residents throughout my tenor, allowing me to reassure and de-escalate transitions or negative scenarios.
Community Concierge
Guardian Security Services Inc.
New York, NY
06.2022 - 06.2023
- Used critical thinking and problem solving skills to resolve resident concerns.
- Utilized my knowledge of local services, activities and transportation to assist residents and guests while tailoring the experience.
- Managed front desk operations inclusive of greeting residents, checking in guests and conducting package audits.
- Maintained organized community logs and remained informed on policies, amenities and property changes.
Crew Leader
AMC Theaters
New York, NY
12.2019 - 06.2022
- Delivered exceptional customer service when assisting guests and connecting with peers.
- Trained 10-12 incoming associates setting the expectations for time management and daily responsibilities.
- Played an exceptional role in improving and streamlining the onboarding/training process.
- Demonstrated consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling and up selling.
Education
B.S - Psychology
Hunter College
New York, NYSkills
- Customer Service
- Communication
- Collaboration
- Interpersonal Skills
- Conflict Resolution
- Problem Solving
- Critical Thinking
- Time Management
- Organizational Skills
- Team Management
- Adaptability
Languages
Spanish
Timeline
Senior Community Consultant
Avalon Clinton / Avalon Midtown West
06.2023 - Current
Community Concierge
Guardian Security Services Inc.
06.2022 - 06.2023
Crew Leader
AMC Theaters
12.2019 - 06.2022
B.S - Psychology
Hunter College
Awards
Regional AVB / Sunshine Award, Demonstrating my ability to remain cool and collected throughout my tenure with AVB. My demeanor/ outlook has increased positive moral and instilled comfort throughout my team during difficult or negative scenarios.
Regional AVB/ Mountain Mover Award, Maintained Move In NPS and visit to application percentage at goal despite staffing and building challenges during peak season
Sales Elite Bronze Award, Secured over 200 leases during my tenure with AVB